Stephen Perez
Clermont,FL
Summary
Enthusiastic Cast Member with extensive experience in several industries. Flexes easily between different positions to meet demand.
Overview
5
5
years of professional experience
Work History
Dinoland Attractions CM
Walt Disney World Resort
06.2023 - Current
- Monitored guests and enforced rules, maintaining safety for our Guests.
- Delivered our Storytelling information and details of interest about Dino Institute facility to our Guests.
- Maximized customer service and Guest satisfaction by providing directions to our Guests regarding requested locations around the park.
- Performed our opening and closing checklists in order to keep our Attraction in a safe and optimal working condition for our Guests.
Disney College Program - Guest Relations H/H
Walt Disney World Resort
01.2023 - 06.2023
- Promoted the Disney experience by addressing customer concerns, demonstrating empathy, and resolving problems in a swift manner.
- Served as main point of contact for our Guests with all their needs in regards to Disney's Animal Kingdom, and all of our different theme parks and resorts in Walt Disney World.
- Served as a liaison between all different lines of businesses for our Guests and assisted their needs so that their vacation was perfect.
- Monitored cash drawers in multiple of our checkout stations and maintained adequate cash supply.
- Communicated with team members and management to obtain current information about the Walt Disney World Resort.
Disney College Program - Festivals Food & Bev
Walt Disney World Company
06.2022 - 12.2022
- Managed transactions at a register, redeemed stamps and coupons, issued refunds and voids.
- Served attractive, appetizing meals and helped deployed techniques to confirm quality, taste and palatability prior to service.
- Handled Guest interactions - dissolved conflict, deescalated Guests gearing to be intoxicated.
Online Business Owner
Aquatic Flips LLC
09.2020 - 06.2022
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Employed prompt decision-making and in-depth research to resolve issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
FOH Team Member
Togo's Sandwiches
02.2019 - 11.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Served food, filled beverages and retrieved items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Disinfected frequently touched locations between guests to minimize infection risks.
Education
Bachelor of Arts - Criminal Justice
Los Medanos College
Pittsburg, CA06.2024
High School Diploma -
Freedom High Shool
Oakley, CA06.2020
Skills
- Customer Service
- Guest Satisfaction
- Social Perceptiveness
- Feedback Acceptance
- Client Relationships
- Attention to Detail
- Communication Skills
- Computer Skills
- Leadership and People Development
- Strategic Planning
- Cash Register Operation
- Merchandise Sales
Timeline
Dinoland Attractions CM
Walt Disney World Resort
06.2023 - Current
Disney College Program - Guest Relations H/H
Walt Disney World Resort
01.2023 - 06.2023
Disney College Program - Festivals Food & Bev
Walt Disney World Company
06.2022 - 12.2022
Online Business Owner
Aquatic Flips LLC
09.2020 - 06.2022
FOH Team Member
Togo's Sandwiches
02.2019 - 11.2021
Bachelor of Arts - Criminal Justice
Los Medanos College
High School Diploma -
Freedom High Shool