Stephen Perez
Fullerton,United States
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
16
16
years of professional experience
Work History
Night Auditor
Marriott International, Inc.
02.2022 - Current
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Night Audit Supervisor
Motel 6
02.2016 - 01.2022
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Acted as manager on duty during overnight shift.
- Generated and printed daily financial reports to track hotel performance.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Production Manager
Garden Fresh Restaurants LLC
12.2016 - 03.2020
- Identified performance-facing issues and determined most efficient solution
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Identified tasks and delegated work
- Inspected finish products to ensure level of quality is maintained
- End of night counts and setting up production for the next day
- Performed training to raise all employees to required level of performance
- Resolved issues quickly to maintain productivity goals.
- Updated knowledge of manufacturing equipment to remain current
- Recipe compliance with new menu items
- Enforced health and safety protocols to promote safe working environment.
Lead
Staffmark/JC Penny
07.2013 - 12.2016
- Collaborated with the team to plan, develop and implement new receiving procedures
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone
- Enforced all safety polices
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Shift Leader
Taco Bell
11.2007 - 01.2013
- Created cleaning rotation schedule to keep kitchen and dining areas healthy
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Improved food service by evaluating processes and implementing new ideas
- Inspected food preparation equipment and ordered service if needed
- Interacted with customers on a daily basis with excellent communication skills
- Responded to customer concerns and helped to resolve the conflicts
- Took orders, prepared quality food and served it to the right customers
- Trained new team members on POS software and order-taking
- Enforced all safety and cash polices
Education
Business Management/Accounting -
Albuquerque Job Corps
Albuquerque, NMGED -
CVCC
Hickory, NC10.2006
Skills
- Customer Service
- Workforce Management
- Financial Management
- Team Leadership
- Operations Oversight
Timeline
Night Auditor
Marriott International, Inc.
02.2022 - Current
Production Manager
Garden Fresh Restaurants LLC
12.2016 - 03.2020
Night Audit Supervisor
Motel 6
02.2016 - 01.2022
Lead
Staffmark/JC Penny
07.2013 - 12.2016
Shift Leader
Taco Bell
11.2007 - 01.2013
Business Management/Accounting -
Albuquerque Job Corps
GED -
CVCC
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