Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Perryman

Schererville,IN

Summary

Dynamic and results-driven technician with a proven track record at Best Buy, excelling in advanced diagnostics and Apple device repair. Renowned for exceptional customer service and problem-solving skills, consistently surpassing performance goals while training peers and enhancing team capabilities. Committed to delivering high-quality technical support and innovative solutions.

Overview

6
6
years of professional experience

Work History

Geek Squad Advanced Repair Agent (ARA)

Best Buy
Orland Park, IL
02.2023 - Current
  • Top performer, regularly above goals and expectations.
  • Apple Certified Technician
  • Specialized in unique and uncommon cases, guiding other technicians through tough scenarios.
  • Diagnosed and repaired various consumer electronics, including desktops, laptops, and mobile devices, ensuring timely and accurate resolution of hardware and software issues
  • Performed advanced diagnostics, data recovery, virus removal, and system optimization using proprietary and third-party tools.
  • Delivered excellent customer service by clearly explaining repair processes, providing accurate estimates, and recommending preventative care or device upgrades.
  • Specialized in diagnosing and repairing Apple smartphones, including screen replacements, battery swaps, and component-level repairs
  • Trained in GSX repair, part receiving, and mail-in repairs.
  • Assisted in training new technicians on repair procedures and company policies.

Geek Squad Consultation Agent

Best Buy
Orland Park, IL
01.2021 - 02.2023
  • Acted as the first point of contact for customers seeking technical support, product guidance, or repair services, delivering a seamless and customer-centric experience.
  • Assessed a wide range of device issues—including smartphones, laptops, desktops, tablets, and peripherals—and advised on repair, replacement, or upgrade solutions.
  • Supported sales and service goals by identifying additional products or protection plans that aligned with customer needs, boosting satisfaction and loyalty.
  • Maintained up-to-date knowledge of hardware, software, operating systems, and mobile device ecosystems (Windows, macOS, iOS, Android).

Sales Advisor

Best Buy
Orland Park, IL
01.2019 - 01.2021
  • Delivered expert product knowledge and personalized recommendations across a wide range of electronics including computers, mobile devices, home theater systems, and appliances.
  • Maintained deep familiarity with current promotions, product launches, and industry trends to drive sales and build customer trust.
  • Collaborated with team members to ensure a seamless customer experience across departments, including Geek Squad and warehouse.
  • Assisted in inventory management, merchandising, and maintaining organized, visually appealing product displays.

A/V Technician

Zion Lutheran Church & School
Tinley Park, IL
11.2021 - 02.2023
  • Managed all aspects of live sound mixing, microphone setup, and sound board troubleshooting for weekly services and special events.
  • Operated and maintained live streaming equipment, including camera angles, scene switching, and real-time audio mixing.
  • Provided consistent technical support and proactively resolved audio/visual issues to ensure high-quality experiences for both in-person and remote attendees.

Education

Some College (No Degree) - Local Area Network Technician

Moraine Valley Community College
Palos Hills, IL

Skills

  • Advanced diagnostics and data recovery
  • Virus removal and system optimization
  • Apple device repair
  • Customer service and support
  • Audio/visual assistance
  • Time management and problem solving

Timeline

Geek Squad Advanced Repair Agent (ARA)

Best Buy
02.2023 - Current

A/V Technician

Zion Lutheran Church & School
11.2021 - 02.2023

Geek Squad Consultation Agent

Best Buy
01.2021 - 02.2023

Sales Advisor

Best Buy
01.2019 - 01.2021

Some College (No Degree) - Local Area Network Technician

Moraine Valley Community College

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Stephen Perryman