Open To Work
Stephen Philiposian
Manassas,VA
Summary
Results-oriented professional in remote client engagement and emergency case management. Expertise in technical talent acquisition and B2B sales, utilizing Salesforce and strong problem-solving skills to enhance client satisfaction. Background in customer service with a focus on delivering effective support and improving operational processes to elevate the customer experience.
Overview
34
34
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
VEOCC - VETERAN'S EXPERIENCE OFFICE CONTACT CENTER
Remote
09.2025 - 01.2026
- Assisted veterans in navigating resources and services to enhance their quality of life.
- Guided veterans to appropriate resources and contacts for housing assistance.
- Assisted veterans in obtaining military records, streamlining their access to benefits
- Provided clear instructions on contacts for assistance, facilitating access to vital resources
- Routed calls to appropriate agencies to ensure veterans received necessary support
- Managed various calls from veterans of all service branches to address their needs.
- Provided assistance to veterans on various issues.
EMERGENCY ASSISTANCE CASEWORKER
Air Force Aid Society
Arlington, VA
02.2021 - 08.2023
- Delivered emergency financial relief (grants and loans) to support families across 85 global Air Force installations
- Managed Spouse Employment Program, empowering military families at all bases
- Handled high-volume inbound casework via phone and email, ensuring accurate and empathetic responses
TECHNICAL RECRUITER - CLEARED GOVERNMENT CONTRACTS
Stillwater Human Capital
Sterling, VA
10.2019 - 08.2020
- Recruited security-cleared candidates for critical TSA, DHS, and national security programs, enhancing program readiness
- Led full-cycle recruitment process, streamlining sourcing, interviewing, and hiring to meet urgent staffing needs
- Applied 12+ years of technical expertise in electronics to assess candidates, ensuring alignment with program requirements
- Collaborated directly with hiring managers and defense contractor stakeholders
Account Executive
Military Times/Federal Times
Tysons Corner, Virginia
05.2017 - 09.2019
- National Account Executive in charge of advertising sales for Combined Federal Campaign, 2 year and
technical colleges, some 4 year colleges and universities, and franchises
Account Executive - Prospected and communicated with 1400 colleges
- Prospected and communicated with 195 franchises
- Prospected and communicated with 850 Charities
- Assists with the execution of conventions
REGIONAL ACCOUNT MANAGER II
Sprint (Department of Defense Program)
Reston, VA
05.2015 - 01.2016
- Delivered 1100+ gross adds/month, increasing sales by 288%-350% in key markets
- Re-engaged 11 inactive military installations, surpassing sales quotas consistently
- Managed Sprint DoD accounts across Northeast and Great Lakes regions, driving strategic initiatives
- Daily user of Salesforce; ranked in the top 20% nationally among 150 peers
Marketing Host
Wynn/Encore Resorts
Las Vegas, Nevada
12.2009 - 12.2013
- Consistently exceeded all goals set on a weekly basis with club sales exceeding $8M over 4 years.
· Effective communicator interacting with CEOs, business leaders, and high level guests
· Planned and executed marketing programs to full effectiveness utilizing email, social media, and smart-phone reaches to push events and programs.
· Maintains active personal contact database of over 17000 contacts
Director of Promotions / Marketing Host
Bellagio
Las Vegas, NV
09.2003 - 01.2008
- · Hired, trained, and directed promotions team of 10 personnel, attracting over 2,000 patrons weekly, generating $50,000 to $100,000 in additional sales per week.
Communicated effectively with nightclub operators to identify strengths and opportunities for operational improvements.
Assisted in developing traffic-building promotions resulting in over $1.5 million in annual sales from table clients. - Led strategic planning for operational efficiency across multiple departments.
- Directed cross-functional teams to enhance service quality and guest satisfaction.
- Implemented policies to maintain compliance with industry standards and regulations.
Systems Engineer
Battlespace Inc.
Arlington, VA
07.2001 - 01.2008
- · Responsible for concept development and engineering management for the United States Navy's Multiple Link Antenna System. (MLAS). Planned, programmed, and executed MLAS Demonstration for a member of the House Permanent Select Committee on Intelligence (high visibility – Department of Defense).
· Reviewed and managed system specification data to ensure compliance with established program objectives.
· Managed all phases of demonstration planning to ensure continuity between multiple contractors and US Navy program offices. Conducted field testing of MLAS to ensure compliance with DOD and US Navy specs. - Developed system specifications for defense-related projects at Battlespace Inc.
- Conducted system testing and validation to ensure operational readiness.
- Collaborated with cross-functional teams on system integration efforts.
Field Engineer
Hughes Network Systems
Germantown, MD
01.2001 - 06.2001
- · Responsible for installation, configuration, and turn up of Hub and Remote terminals on Hughes AirReach 9000 Point-to- Multi-Point and Point-to-Point Broadband Carrier Network equipment.
· Performed installation and commissioning of AirReach Hub Terminal and Remote Terminal equipment.
· Ensured specialized communications equipment sold was provisioned properly for client integration.
· Responsible for initial field provisioning of Marconi ATM Switch TNX-1100
· Performed on-site customer installation (New York, Milwaukee)
· Provisioned ATM/TDM services at Remote Terminals for Customer Premise Equipment.
· Ensured OC/3-48/STM equipment is provisioned properly for integration with Hub Terminal equipment. - Installed and configured satellite communication systems at client locations.
- Conducted site surveys to assess installation requirements and challenges.
- Collaborated with teams to troubleshoot and resolve technical issues on-site.
Ground Radio Communications Craftsman (Staff Sergeant)
United States Air Force
08.1991 - 10.2000
Education
Associate of Applied Science - Electronic Systems Technology
Community College of the Air Force
Skills
- Remote client engagement and support
- Customer feedback analysis
- Problem resolution and service escalation
- Multi-channel communication
- Client relationship management
- Service quality assurance
- Ticketing system familiarity
- CRM implementation and sales analytics
- Customer loyalty programs
- Product knowledge training
- Emergency case management
- Conflict resolution
- Remote team collaboration tools
- Public Trust Clearance
Accomplishments
- Managed global spouse employment education across 85 Air Force bases.
- Exceeded Sprint DoD regional sales goals, achieving up to 350% sales increase in key markets.
- Built and maintained a personal network of 17,000+ high-level contacts across business and government sectors.
- Delivered MLAS system demonstration to the House Permanent Select Committee on Intelligence.
- Recognized twice as Outstanding Airman of the Year (McClellan AFB, 77th Comm. Sq.)
- John Levitow Award winner - Top Graduate of Airman Leadership School
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $158000/yrTimeline
CUSTOMER SERVICE REPRESENTATIVE
VEOCC - VETERAN'S EXPERIENCE OFFICE CONTACT CENTER
09.2025 - 01.2026
EMERGENCY ASSISTANCE CASEWORKER
Air Force Aid Society
02.2021 - 08.2023
TECHNICAL RECRUITER - CLEARED GOVERNMENT CONTRACTS
Stillwater Human Capital
10.2019 - 08.2020
Account Executive
Military Times/Federal Times
05.2017 - 09.2019
REGIONAL ACCOUNT MANAGER II
Sprint (Department of Defense Program)
05.2015 - 01.2016
Marketing Host
Wynn/Encore Resorts
12.2009 - 12.2013
Director of Promotions / Marketing Host
Bellagio
09.2003 - 01.2008
Systems Engineer
Battlespace Inc.
07.2001 - 01.2008
Field Engineer
Hughes Network Systems
01.2001 - 06.2001
Ground Radio Communications Craftsman (Staff Sergeant)
United States Air Force
08.1991 - 10.2000
Associate of Applied Science - Electronic Systems Technology
Community College of the Air Force