Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Pietron

Royal Oak,MI

Summary

Versatile and results-oriented professional with a strong background in both account management and operational leadership. Proven ability to manage client relationships, deliver customized service solutions, and ensure seamless execution through cross-functional coordination. Experienced in leading teams, streamlining processes, and overseeing inventory and quality control to drive efficiency and client satisfaction. Adept at navigating fast-paced environments, balancing strategic planning with day-to-day operations, and supporting both B2B and end-user success.

Overview

15
15
years of professional experience

Work History

Operations Manager/Account Manager

Atlas Systems Inc
04.2013 - Current
  • Led teams across five operational departments with a focus on service quality and fulfillment efficiency, enhancing the customer experience from warehouse to delivery.
  • Optimized logistics and shipping strategies, cutting costs by 10% while supporting a 15% increase in order volume and maintaining fast, accurate delivery.
  • Standardized packaging quality controls, ensuring secure, professional presentation for both B2B clients and end users.
  • Oversaw recruitment and training for a 40-person team, fostering a skilled, customer-oriented workforce.
  • Supported diverse sales channels, delivering consistent service excellence to both B2B partners and direct end users.

Manager/Lead Bartender

Fifth Avenue Restaurant
08.2011 - 12.2023
  • Led a customer-focused hospitality team, ensuring exceptional service and a welcoming atmosphere in a high-volume environment.
  • Trained new hires to deliver excellent customer service and build lasting guest relationships.
  • Implemented an efficient inventory system, ensuring product availability and smooth service delivery.

Beverage Manager/Event Coordinator

Compass Group USA - Cranbrook Educational Institution
09.2010 - 04.2013
  • Managed beverage service for catered events, ensuring guest satisfaction and compliance with all regulations.
  • Led a team of up to 40 staff, promoting a customer-first culture and ensuring high service standards.
  • Collaborated with clients to create customized beverage programs, enhancing guest experiences.
  • Optimized inventory management, maintaining product availability and quality while minimizing waste.

Education

Bachelor's Degree - Business Administration & Management

Wayne State University
Detroit, MI
05.2009

Skills

  • Team Leadership and Development
  • Infrastructure Planning
  • Problem Solving
  • Delegation
  • Proficient in QuickBooks
  • Expert in UPS and FedEx Shipping Manager Programs
  • Advanced Microsoft Office Suite Skills
  • Customer experience
  • Project Management
  • Process Improvement
  • Adaptability
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Timeline

Operations Manager/Account Manager

Atlas Systems Inc
04.2013 - Current

Manager/Lead Bartender

Fifth Avenue Restaurant
08.2011 - 12.2023

Beverage Manager/Event Coordinator

Compass Group USA - Cranbrook Educational Institution
09.2010 - 04.2013

Bachelor's Degree - Business Administration & Management

Wayne State University

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