Stephen Pinder
Mansfield
Summary
Highly Reliable Self-Starter Computer Literate… Well Organized… Attention to Detail Motivated and proactive general manager, with integrity and an aptitude for learning new skills quickly and effectively. Demonstrate leadership in a team environment. Possess excellent judgment, self-starter with a passion for resolving complex issues. Diversity, strength and strong analytical skills Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
General Manager
Advantage Trailer Rentals
08.2022 - 05.2024
- Strategic Planning, Financial Management, Team Leadership, Operations Management, Customer Relations, Business Development, Performance Monitoring, Procurement
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Assistant Terminal Manager
Brown Trucking Company
03.2022 - 08.2022
- Conducted regular analysis of market trends and competitors'' activities to identify potential opportunities for growth and improvement within the industry.
- Conducted performance evaluations, providing constructive feedback to employees and recommending appropriate professional development opportunities.
- Developed training programs for staff members to enhance their skills in terminal management and promote a culture of continuous improvement within the organization.
- Enhanced workforce productivity by optimizing staffing schedules based on peak hours and seasonal demands while maintaining budgetary constraints.
Operations Manager
Champion Pest Management
01.2018 - 03.2022
- Accounts Receivable, Customer Service, Data Entry, Equipment Management, Managed Employees, Payroll, Safety and Compliance Training, Route Management
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Operations Supervisor
Damco Logistics
01.2016 - 01.2018
- Customer Service, Data Entry, P&L Management, Payroll, Safety and Compliance, Supervised Employees, Supply Chain Management
Operations Supervisor
Penske Logistics
01.2012 - 01.2016
- Customer Service, Data Entry, Payroll, Safety and Compliance, Supervised Employees, Supply Chain Management
Education
Basic Leadership -
Central Florida Community College
Ocala, FL01.2005
Forest High School
Ocala, FL01.1990
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
Accomplishments
- Class A CDL License
- Computer use in various programs
- Customer Service
- Data Entry
- Fleet Maintenance
- Load Planning
- Managed up to seventy-five employees
- Public Safety and Security
- Regulation Compliance
- Scheduling and Time Tracking
- Service Improvement
- Shipping
- Supply Chain Management
- Power BI
Timeline
General Manager
Advantage Trailer Rentals
08.2022 - 05.2024
Assistant Terminal Manager
Brown Trucking Company
03.2022 - 08.2022
Operations Manager
Champion Pest Management
01.2018 - 03.2022
Operations Supervisor
Damco Logistics
01.2016 - 01.2018
Operations Supervisor
Penske Logistics
01.2012 - 01.2016
Basic Leadership -
Central Florida Community College
Forest High School
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