Stephen Porter
Newark,CA
Summary
To obtain a Corporate Support Engineer position where experience, skills and education can be applied to meet the goals of a corporation.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Etcher
Electronics Engineering
- Perform work on Newport Stage, PRI robot, Lam Research Rainbow, , TCP Etcher, Alliance Process Module, Kensington Robot-(CMP X-Track, STD, Producer)
- Wafer Clean WC1600, WC2100, WC2200, ELC Mask Clean system, ADO-Automatic Door, Cassette Handlers
- Escalate when required and determine when an RMA repair is needed
- Perform technical reports when required and participate with internal and customer meetings when required.
Senior Global Field Engineer
Eco-Snow Systems/Rave/Bruker
01.2008 - 01.2022
- Provide technical support to local and international customers
- Travel onsite to install, train and troubleshoot semiconductor equipment
- Revenue contributor with non-warranty service on all ECO-SNOW Systems
- Debug Software related problems
- Provide strategic direction for development and growth of field support
- Provide improvements to meet customer needs
- Develop reports, corrective actions and procedures on the Mask 150, Versa Clean 1200, Wafer Clean 1600, Wafer Clean 2100, Wafer Clean 2200 ,ELC Mask clean equipment, PRI robots and Newport stages
- Develop perado charts to track field performance and quality on all systems
- Test all manufacturing new systems and perform upgrades to customer specifications
- Provide internal technical support and improvements to Applications Group, manufacturing and ECO-SNOW facilities
- Provide revenue and cost effective opportunities to internal management
- Perform RMA repairs and provide customer part requests.
Field Service Manager\ Field Service Engineer
Kensington Laboratories
01.2002 - 01.2008
- Provide technical support to local and international customers
- Responsible for various customer accounts, meetings and negotiating contract service support
- Travel to customer site to install, troubleshoot wafer transfer robot automation equipment
- Support internal (NPI) New Product Introduction
- Supporting CMP, STD, Producer, WFH, CSMT, ADO robotics and Air Bearing Stage
- Single and Dual Arm Robots, Through beam, Aligners, X-Tracks, Cassette Handlers
- Extensive International travel to Taiwan, Germany, Korea and Japan
- Perform failure analysis and repair of robotic automation equipment
- Assist with RMA, quoting customers, account managing and sales
- Provide Strategic direction for development and growth of field support
- Provide day to day management of field personnel and coordinates activities
- Write reports, corrective actions and procedures on robot equipment.
Product Engineer II
Lam Research Corporation
01.1995 - 01.2002
- Successfully installed semiconductor capital equipment such as the Rainbow, TCP and Alliance Modules, which met customer and company needs
- Provide Technical phone support, worldwide onsite support for field engineers and customers
- Diagnostic technical troubleshooting hardware/software using schematics and procedures
- Performed detailed timely analysis, escalated, track and drive issues to closure
- Ability to manage projects, interact with cross-functional diverse groups and customers
- Identified priority field failures, developed reports and wrote corrective actions for products
- Trained field engineers to technically/safely retrofit systems, which reduced downtime by 30%
- Support pre/post Marketing projects with technical input, which increased revenue by 25%
- Managed engineering R&D testing on modifications and design of semiconductor capital equipment
- Developed/Reviewed technical memos and publication for release of new products/improvements
- International travel to Taiwan, Korea, France, Italy and Belgium
- Developed process for customer systems configuration to convert to new updated products.
Electro-mechanical Test Operator
Varian/Intevac/Litton Electron Device
01.1987 - 01.1995
- Performed electrical and mechanical test operations on government/commercial tube modules, Night Vision Systems, CCTV Image Intensifier and Nitemates to achieve accurate performance according to government specification
- Performed optical grind & polishing to meet specifications
- Use materials as epoxy, poly silicon
- Assisted engineers with process development on prototypes and R & D projects
- Conducted environmental reliability and humidity test for long-term performance
- Performed precision optical operations to produce a quality product
- Solder, built and encapsulating electrical components to support various products.
Electro-mechanical Operator
Litton Industries Electron Device
01.1981 - 01.1987
- Performed operations on HVAC CRT vacuum tubes, high power travel wave tubes in airborne and ground base electronic countermeasures for military applications
- Performed duties according to blueprints or written procedures
- Conducted high voltage test up to 10,000 volts for usage at sea level altitudes up to 50,000 ft
- Performed welding procedures
- Conducted coolant testing for flow distribution and pressure drop variances
- E/M troubleshooting to determine corrective action for mechanical and electrical problems.
Education
A.S - Electronic Engineering Skills
Heald College
Hayward, CA1995
Skills
- Computer and Technical
- MS-Project, MS-Excel, MS-Word, Windows 2000, Windows NT, PC-DOS
- SAP, Vantive, ASK MANMAN, Metaphase, Project Management & Development
- AC/DC Circuit Analysis, Program C, Assembly Programming, Analog & Digital Signal Processing, Novel, LAN, Data Communications, Networking, PC Hardware, System Debugging
Certification
Engineering Certificate - Hewlett Packard
Various application training (Theory of Radio Frequency (RF), Vacuum technology, Kepner-Tregoe Analytic Troubleshooting, Etch Process Technology, Etch Process Troubleshooting & Principles, Fab Measurement Methods)
Timeline
Senior Global Field Engineer
Eco-Snow Systems/Rave/Bruker
01.2008 - 01.2022
Field Service Manager\ Field Service Engineer
Kensington Laboratories
01.2002 - 01.2008
Product Engineer II
Lam Research Corporation
01.1995 - 01.2002
Electro-mechanical Test Operator
Varian/Intevac/Litton Electron Device
01.1987 - 01.1995
Electro-mechanical Operator
Litton Industries Electron Device
01.1981 - 01.1987
Etcher
Electronics Engineering
A.S - Electronic Engineering Skills
Heald College
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