Stephen Porter
Ogden,UT
Summary
Accomplished business leader with a proven track record at Desert Edge Heating & Cooling, LLC, and Holbrook Service Inc., excelling in customer relations and business development. Mastered project management and relationship building, significantly enhancing client satisfaction and repeat business. Expert in optimizing operations and financials, driving growth and efficiency.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Owner @ Desert Edge Heating & Cooling, LLC
Desert Edge Heating & Cooling, LLC
09.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Supervisor
Holbrook Service Inc.
04.2004 - 09.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Evaluated staff performance and provided coaching to address inefficiencies.
Warehouse Manager
A. M. Creamer Co.
04.1993 - 04.2004
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Education
HVAC, Duct Build And Design
Ogden Weber Applied Technical College
Ogden, UT12-2006
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Business development
- Business administration
- Cash flow optimization
- Employee relations
Certification
- EPA Environmental Protection Agency 2006
- RMGA Rocky Mountain Gas Association 2006
- OSHA Certified
- Forklift Certification
Timeline
Owner @ Desert Edge Heating & Cooling, LLC
Desert Edge Heating & Cooling, LLC
09.2017 - Current
Supervisor
Holbrook Service Inc.
04.2004 - 09.2017
Warehouse Manager
A. M. Creamer Co.
04.1993 - 04.2004
- EPA Environmental Protection Agency 2006
- RMGA Rocky Mountain Gas Association 2006
- OSHA Certified
- Forklift Certification
HVAC, Duct Build And Design
Ogden Weber Applied Technical College
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