Summary
Work History
Certification
Overview
Education
Skills
Timeline
SoftwareEngineer
Stephen Portillo

Stephen Portillo

Cyber Security Analyst
San Antonio

Summary

Driven by a deep commitment to cybersecurity and a passion for solving complex digital challenges, I specialize in safeguarding systems, responding to incidents, and identifying vulnerabilities before they escalate into risks. My experience spans cybersecurity operations, network defense, and access management, underpinned by an analytical mindset and a solutions-oriented approach.

Currently completing a Bachelor of Science in Cybersecurity and Information Assurance at Western Governors University, I am further enhancing my expertise through advanced certifications in Microsoft Security Engineering and CyberArk Privileged Access Management. These pursuits reflect an ongoing dedication to mastering both the technical and strategic dimensions of enterprise security.

With a career focus on vulnerability management and identity access management, I strive to strengthen organizational resilience and align security frameworks with evolving technology landscapes. Each challenge presents an opportunity to innovate, adapt, and defend the integrity of digital ecosystems.

Work History

Cyber Security Analyst

Bridgehead IT
09.2024 - Current
  • Performed regular reviews of user access rights, minimizing the risk posed by insider threats or compromised accounts.
  • Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
  • Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
  • Enhanced network security by implementing advanced threat detection and prevention systems.
  • Monitor and analyze security alerts and telemetry to identify and respond to cybersecurity threats, vulnerabilities, and incidents.
  • Execute endpoint isolation, incident triage, and forensic analysis, leveraging security toolsets such as SIEM, EDR, and vulnerability management platforms.
  • Developed and refined KQL queries and scripts to support proactive threat hunting and security reporting for internal and client environments.
  • Collaborate with IT staff, clients, and senior analysts to strengthen security posture, remediate risks, and document incident response activities.
  • Train and mentor peers on security awareness, device hardening, and compliance with organizational security policies.

Associate IS Technician - ASK IT Tech Help Desk

Providence Health St. Joseph
09.2022 - 09.2024
  • Successfully resolved 1,556 tickets within Service Now platform, ensuring timely resolution of technical issues and optimizing operational efficiency.
  • Performed Security Checks to verify users and diagnose tickets for malicious viruses or attempts
  • Maintained stringent quality assurance standards and consistently exceeded customer satisfaction objectives.
  • Conducted intricate mechanical alignments and calibrated equipment to exacting quality standards, enhancing overall system performance
  • Produced comprehensive job reports and logs promptly following service calls, ensuring accurate documentation and accountability.
  • Proficiently troubleshooted Group Policy Objects (GPO) and rules within Active Directory (AD), as well as Microsoft Authenticator and other Multi-Factor Authentication (MFA) applications, providing invaluable support to employees.

Computer User Support Specialist

ACI Learning
07.2022 - 09.2022
  • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues
  • Ensured physical security & common attacks while securing a wired and wireless local network
  • Detected various types of compromises and have understanding of penetration testing and vulnerability scanning.

Certification

IITIL 4 Foundations

Overview

3
3
years of professional experience
6
6
Certificates

Education

Bachelor of Science - Cyber Security & Information Assurance

Western Governors University
10.2024

Technical School - Information Technology

ACI Learning

Skills

Emergency Incident Detection & Response

Timeline

Cyber Security Analyst

Bridgehead IT
09.2024 - Current

Associate IS Technician - ASK IT Tech Help Desk

Providence Health St. Joseph
09.2022 - 09.2024

Computer User Support Specialist

ACI Learning
07.2022 - 09.2022

Technical School - Information Technology

ACI Learning

Bachelor of Science - Cyber Security & Information Assurance

Western Governors University
Stephen PortilloCyber Security Analyst