Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephen Potter

Conway,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Assistant Facility Manager

TopGolf
Myrtle Beach, SC
12.2020 - Current
  • Planned and coordinated the maintenance of facility equipment and systems.
  • Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
  • Provided technical guidance to staff regarding facility operations and maintenance issues.
  • Inspected buildings regularly to identify potential risks or hazards that may affect employee safety.
  • Prepared and submitted reports on facility operations, including budget updates.
  • Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
  • Monitored inventory levels of supplies used in the facility's operations.
  • Maintained records relating to all aspects of facilities management including financial data.
  • Implemented policies related to health and safety regulations at the workplace premises.
  • Managed contracts related to building services such as janitorial or security services.
  • Organized meetings with vendors to discuss service agreements or new projects.
  • Developed and implemented preventive maintenance programs for facility infrastructure components.
  • Supervised personnel responsible for maintaining groundskeeping activities at the facility.
  • Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
  • Managed and directed facility staff by handling assignment delegation and timely completion.
  • Scheduled and monitored on-site inspections of facility.
  • Enforced compliance with OSHA regulations and company policies.

IT Team Lead

TopGolf
Myrtle Beach, SC
01.2019 - 12.2020
  • Trained staff members on various aspects of computer usage and software applications.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Established security protocols to protect data from unauthorized access or modification.
  • Implemented strategies for improving customer service levels through enhanced use of technology.
  • Monitored system performance and identified areas for improvement.
  • Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
  • Monitored system performance and identified areas of improvement.
  • Identified opportunities for cost savings through improved efficiency in IT processes.

Maintenance Technician

TopGolf
Myrtle Beach , SC
12.2018 - 01.2019
  • Responded promptly to emergency breakdowns at any time during shift hours.
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Adjusted machine settings according to manufacturing specifications.
  • Assisted in the installation of new machinery and equipment.
  • Troubleshot complex electrical and mechanical issues with minimal downtime.
  • Provided technical support to production staff for machine troubleshooting needs.

Education

High School Diploma -

Socastee High School
Myrtle Beach, SC
06-2016

Skills

  • Groundskeeping
  • Building Maintenance
  • Meeting Coordination
  • Emergency Preparedness
  • Janitorial services
  • HVAC Systems
  • Work Order Management
  • Electrical Systems
  • Performance Evaluation
  • Operations Oversight
  • Employee Hiring
  • Strategic Planning
  • Budget Administration
  • Technical knowledge
  • Hardware Installation
  • Software configuration
  • Remote Support
  • Troubleshooting and diagnostics
  • System Administration
  • Technical Troubleshooting
  • System Maintenance
  • Computer maintenance
  • Computer Diagnostics
  • Technical documents comprehension
  • Self Motivation
  • Team Collaboration

Accomplishments

  • Traveled to new venue openings to train on facility standards as well as Topgolf's technology.
  • Private Technology training through Deim Digital ( IP- based communications (LAN/WAN), trouble shooting processes, server system management and audio/visual.
  • Youngest to be promoted to a facility management role in the Topgolf brand (22).
  • Lead a maintenance/ porter team to continuous success in being one of the highest rated venues in the brand in all judged category's for five consecutive years.

Timeline

Assistant Facility Manager

TopGolf
12.2020 - Current

IT Team Lead

TopGolf
01.2019 - 12.2020

Maintenance Technician

TopGolf
12.2018 - 01.2019

High School Diploma -

Socastee High School

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Stephen Potter