Hi, I’m
Stephen Potter
Queen Creek,AZ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
years of professional experience
1
Certification
Work History
Octave Shipping And Logistics
General Manager
09.2021 - Current
Job overview
- Managed budget, employee reviews, training, schedules, and financials.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
RK Clinical Solutions
Lab Assistant / Logistics Manager
01.2017 - 03.2020
Job overview
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Expedited resolutions of shipping errors and packaging mistakes. Conducted research to address shipping errors and packaging mistakes.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Directed logistics operations, including shipping and receiving of wide range of products daily.
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
- Set up, maintained and verified sterility of lab equipment and tools.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Loaded, unloaded and moved material to and from storage and production areas.
Sun Mechancial
HVAC-R Technician
06.2014 - 05.2016
Job overview
- Minimized downtime, effectively troubleshooting complex technical problems within HVAC-R units.
- Consistently adhered to local building codes during installation processes, ensuring safe and compliant systems for clients.
- Enhanced system efficiency by conducting regular preventative maintenance tasks on HVAC-R equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality
- Maintained boilers, hot water systems, gas heating equipment and food service equipment
- Traveled to job sites for both scheduled and emergency appointments
- Kept accurate records of time and materials used for each job to compile into database management system
- Surveyed building layout and gathered materials before beginning repairs
- Programmed computerized energy management systems and verified proper functionality
- Performed troubleshooting on HVAC systems to determine root cause of issues
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units
- Monitored building environmental conditions, including adjusting thermostats, terminal units and mixing boxes
- Start and maintain HVAC equipment such as, but not limited to: Chillers, Split systems, Water source heat pumps, Boilers, Water heaters, Package units, Pumps, Cooling towers, VFD's, VAV's, Air handlers and Exhaust fans
- Provide owner trainings on mechanical equipment
- Install controls i.e. (Thermostat wire, thermostats, fire shut-down, conduit)
- Performed Pump/shaft alignments
- Reviewed work of external and internal contractors to guarantee consistency with quality and safety standards
- Closed out all work orders after verifying completion with customers and reporting any discrepancies discovered on job site
- Consulted with project management during group installations Filled out detailed work orders for each job completed
Education
Gateway Community And Technical CollegePhoenix, AZ
HVAC Certification from Heating, Air Conditioning, And Refrigeration Installation And Repair
HVAC Apprenticeship Comfort Systems USA Southwest
HVAC from HVAC Installation And Repair
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Technical Support
- Effective leader
- Customer Service
Certification
Primary operator
World Class Customer Service
Hazmat
CPR
HVAC
Timeline
General Manager
Octave Shipping And Logistics
09.2021 - Current
Lab Assistant / Logistics Manager
RK Clinical Solutions
01.2017 - 03.2020
HVAC-R Technician
Sun Mechancial
06.2014 - 05.2016
Gateway Community And Technical College
HVAC Certification from Heating, Air Conditioning, And Refrigeration Installation And Repair
HVAC Apprenticeship
HVAC from HVAC Installation And Repair