Stephen Powell
Nashville,TN
Summary
Ambitious food and beverage professional with over 15 years in the industry.
A proactive and analytical leader with strong problem-solving and customer service abilities. Committed to providing the highest level of service to customers while creating a pleasant work environment for staff.
Overview
15
15
years of professional experience
Work History
Food and Beverage Manager
Brentwood Country Club
11.2021 - Current
- Recruit, hire, train and develop food service staff on policies and procedures of company
- Coordinated group events by collaborating with Event Director on needs, means and budgets
- Maintained complete compliance with health code requirements and directed daily sanitation processes
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.
- Maintain high level of contact with members to build report
- Keep high standard of cleanliness and professionalism
- Managed schedules for Dining Rooms, men's Grill, Beverage cart and Pool
- Maintain good working relationship with Venders
- Conducted comprehensive inventory of all beverage supplies, including alcoholic and non-alcoholic beverages, soft drinks, juices, bottled water, and other related items for club.
- Developed unique events and special promotions to drive sales
Operational Manager
First Watch
03.2019 - 11.2021
- Aware of state safety, cleanliness and time/temp logs
- Organized all opening and closing duties for front and back of house
- Ability to efficiently recruit, coach and supervise team
- Setting budget and hitting target goals
General Manager
Drake’s (Bluegrass Hospitality Group)
01.2017 - 03.2019
- Motivates and manages staff to perform at a high caliber
- Analyzes profit and loss data to make decisions that will drive company growth
- Overseeing stock levels and ordering for Front and back of house supplies
- Resolving guest complaints and building rapport to build long-lasting customer relationships
Server
Malones Prime Beef Steak House
09.2015 - 12.2016
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Ability to work effectively as part of a team and collaborate with other servers, kitchen staff, and management to ensure a smooth dining experience for customers.
- Ability to handle multiple tables and tasks simultaneously, prioritize tasks efficiently, and remain calm under pressure.
Executive Assistant
Key West Vacation Rentals
01.2014 - 08.2015
- Provided Administrative Support for Owner
- Assisted in All Aspects of Managing 180 Units of Vacation Rental Property
- Managed Front Office
- Handled incoming and outgoing mail, email and faxes.
- Provided Professional Concierge Driving Services to Clients
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Server
Outback Steakhouse
02.2013 - 01.2014
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Substitute Teacher/Physical Education Coordinator
Letcher County Board Of Education
02.2013 - 01.2014
- Substitute Teaching Services to nine schools in grades 0 to 12
- Managed Classroom Activities
- Developed and Implemented Creative Activities to ensure learning goals were met.
- Provided Instruction in Physical Education to Middle School Students.
Server
Pine Mountain Grill
08.2008 - 02.2013
- Delivered professional, friendly service
- Answered questions about menu selections & made recommendations when requested
- Accurately recorded guest orders using a Point of Sale (POS) System
- Partnered with other team members delivering food and beverages to guests while making their dining experience exceptional
- Routinely assisted in end of shift cleaning of tables, counters, floors, storage areas and walk in coolers
Education
High School Diploma -
Jenkins Independent High School
Jenkins, KY05.2008
Associates - Science
Southeast Community College
05.2011
Real Estate Associate Pre-License Course - Real Estate
Gold Coast School of Real Estate
Miami, FL05.2014
Beverage
ServSafe Alcohol Certification
Online05.2021
Food Safety
ServeSafe Food Protection Manger Certification
Online01.2020
Skills
- Active Listening
- Teamwork and Collaboration
- Food and Beverage Management
- Customer Service
- Food Safety and Sanitation
- Liquor Law Compliance
- Inventory Management
- Staff Training and Development
- Wine and Beverage Knowledge
Timeline
Food and Beverage Manager
Brentwood Country Club
11.2021 - Current
Operational Manager
First Watch
03.2019 - 11.2021
General Manager
Drake’s (Bluegrass Hospitality Group)
01.2017 - 03.2019
Server
Malones Prime Beef Steak House
09.2015 - 12.2016
Executive Assistant
Key West Vacation Rentals
01.2014 - 08.2015
Server
Outback Steakhouse
02.2013 - 01.2014
Substitute Teacher/Physical Education Coordinator
Letcher County Board Of Education
02.2013 - 01.2014
Server
Pine Mountain Grill
08.2008 - 02.2013
High School Diploma -
Jenkins Independent High School
Associates - Science
Southeast Community College
Real Estate Associate Pre-License Course - Real Estate
Gold Coast School of Real Estate
Beverage
ServSafe Alcohol Certification
Food Safety
ServeSafe Food Protection Manger Certification
Similar Profiles
Cade LaCosteCade LaCoste
Golf Shop Attendant at Brentwood Country ClubGolf Shop Attendant at Brentwood Country Club
MONIQUE D. HILLIARDMONIQUE D. HILLIARD
Executive Assistant to CEO / Office Manager at Brentwood Country ClubExecutive Assistant to CEO / Office Manager at Brentwood Country Club
Crystal MezaCrystal Meza
Golf Cart Staff Member at Brentwood Country ClubGolf Cart Staff Member at Brentwood Country Club