STEPHEN QIU

• Conducting interviews in-person and telephonically with asylum seekers, often through an interpreter, in a non-adversarial and sensitive manner to elicit and clarify information related to their eligibility for humanitarian-based immigration benefits.
• Identifying indicators of human trafficking, fraud, and detect potential threats to national security.
• Reviewing applications, evidence, and government records.
• Researching conditions in foreign countries.
• Performing legal analysis and exercising significant judgment in applying complex immigration laws to a wide variety of factual situations.
• Interpreting and applying appropriate policy, regulations, statutes, and precedent decisions to make eligibility determinations.
• Drafting written assessments outlining the legal analysis and benefit determination of the applicant's case.
• Making sensitive legal decisions on whether applicants are eligible for asylum or other protection screenings.
• Establishing and maintaining liaison with external federal agencies and non-governmental organizations, and/or private sector stakeholders involved in asylum benefits. This often involves providing customer service for applicants and their attorneys/representatives throughout the asylum process.

• Managed 13 Team members and facilitated daily store operations.
• Manage employee payrolls and enforce necessary training and company policies and procedures.
• Provide on-the-job training to coworkers on practical methods and techniques; delegate tasks.
• Operate Point of Sale computer system; prepare and maintain reconciliation of inventory reports.
• Conduct cash audits at the end of each shift.
• Correctly calculate inventory to order appropriate supplies and food production.
• Promote a positive atmosphere to guarantee each customer receives quality drinks and delivers exceptional service.

Provide managerial support to six Personal Trainers and Gym Memberships development/retainment to over 140 Gym Members.

• Support day-to-day operations of the gym.
• Manage employee payrolls and enforce necessary training and company policies and procedures.
• Clean and maintain the gym and its equipment.
• Sign up new members and change existing members' accounts as needed.
• Instruct new and existing members on properly using the equipment and training exercises.
• Promote the business within the Community focusing on the benefits of a healthier lifecycle.
• Supervise Personal Trainers in proper lifting techniques and other related daily operation standards.

• Maintain customer relationships with new and existing accounts to drive revenue growth.
• Provide sales consulting strategies between customers and agencies, resulting in mutually beneficial agreements and cultivated relationships.
• Prepared financial forecasts to gain an understanding of measures needed to grow business in mortgage loan rates for broker clients.
• Communicated between internal and external stakeholders, clients, and vendors.
• Applied needs-based analysis to assess customer satisfaction and the importance of various product features.
• Leveraged CRM to collect, organize and manage sales data and customer information.
• Collaborated with internal teams to develop account strategy.

Worked as a Criminal Intelligence Analyst for the Drug Enforcement Administration (DEA) under the contract with the California Army National Guard Counter-Drug specialized Task Force component. Conducted various intelligence collections to provide analysis of both strategic and tactical assessments of criminal targets.

• Experienced using criminal analysis tools of intelligence collection on associated criminal targets. [IE: FinCen,TRAC, Penlink, JABS, TECS, CAL-Photo, DARTS, EPIC, I2 Analyst Chart, and other Law Enforcement (LE) databases tools]
• Analyzed collected information from sources to evaluate criminal organizations' approaches and methodologies for data accuracy validation.
• Provide translation support on documents written in the languages in Chinese Mandarin and Chinese Cantonese.
• Experience in analyzing criminal patterns to predict the time and place of a crime to produce time-sensitive intelligence reports on associated criminal targets.
• Produced link analysis charts on the criminal association ties to Drug Trafficking Organizations and conducted open-source and LE database checks on criminal targets.
• Debriefed case agents on collected intelligence of potential threats and provided justifications to reduce possible risks.
  

Perform police patrols within an 8-square-mile city. Enforced state and city laws and ordinances; investigated crimes; apprehended criminal offenders; interviewed victims; gathered evidence; maintained public peace and safety; and prepared and filed written criminal reports.

• Respond to 911 calls to investigate robberies in progress, home invasions, deaths, gang crime, and other felonies and misdemeanors crimes.
• Conduct field sobriety tests on suspects with the use of DUI enforcement equipment.
• Serve active warrants and protective orders on offenders.
• Search vehicles; buildings; homes; and property for evidence and stolen property.
• Wrote detailed arrest and traffic accident reports.
  

Enforce jail policies and maintain effective custody, care, and control of inmates during their time served.

• Collect and present intelligence information regarding prison gangs to the Intelligence Task Force of the facility for further investigations.
• Evaluate every prisoner's daily activities in my assigned housing module and write disciplinary or crime reports.
• Employ weapons or force to intervene in disturbances caused among inmates.
• Conduct daily inspections of locks, window bars, grills, and related protective hardware.
• Gathered preliminary investigative information as a first responder to crime scenes.
• Monitored and investigated suspicious persons, situations, and unusual activities.
• Prepared cases for trial and testified in court as a witness.
  

Worked closely with clients and described residential loan benefits and features. Administer pre-qualified and pre-approved mortgage loans. Performed credit evaluations and reviewed loan applications. Provided superior client service throughout the entire lifecycle of the loan and followed up after closing to ensure complete client satisfaction.

• Assisted senior-level credit officers with complex loan applications.
• Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
• Organized a team of three Loan Processors; streamlined processes for working with banks and filing information.
• Analyzed applicants' financial status, credit, and property evaluation to determine the feasibility of granting a loan.
• Determine appropriate rate locks, issuance of disclosures, overage and underage waivers, and fee waivers.

Conduct transcription projects for the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) in its investigations.

• Complete over 5000 minutes of transcription project from recorded audio.

Developed and cultivated flourishing business relationships with an affluent client base. Conceptualized strategic financial plans for clients based on the results of comprehensive needs assessments. Recommended checking/saving accounts, loans, credit cards, and investment accounts based on analysis of client's needs, resources, and a thorough understanding of the financial market and products.

• Developed customer base consisting of 163 accounts.-Exceeded targeted sales goals by 105%.
• Identified strategic partnerships and gathered market information to gain a competitive advantage.
• Cultivate relationships with key industry partners to create ongoing and mutually beneficial referral systems.
  

Provide financial and credit services to customers, including consumer checking/savings accounts, home equity loans, and personal loans. Managed customer portfolios, serviced relationships, and cross-sold financial products to acquire 100% of the customer's business—applied market and securities knowledge to sell financial products and services to companies and clients.

• Receive top sales award in 2012 as one of the leading producers in the nation.
• Reviewed clients' accounts and results regularly to determine whether life changes, economic developments, or financial performance indicated a need for plan revision.
  

A skilled M1A1 Abrams Main Battle Tank gunner for the Unit's Battalion Commander based on achieving a high tank gunnery score of 986 out of 1000. Astute Infantryman with comprehensive ground combat experience that includes extensive training and simulation participation to ensure maximum readiness. Proven ability to adapt to new surroundings while remaining continuously observant, physically capable, and mentally alert under pressure.

• Served a 15-month deployment in Iraq and conducted over 786 combat missions in dismounted and mounted patrols, supporting Joint Combat Operations with the Special Forces Command.
• Operated as a surveillance specialist and used state-of-the-art equipment to monitor enemy movement in hostile environments.
• Served as the liaison coordinator and supported Military Intelligence personnel in using biometric data equipment (HIIDE) to collect fingerprints, scan irises, and take photographs of local Iraq nationals of investigative significance.
• Serve as a Unit Operation Advisor to facilitate combat operations decisions for the command group.
• Prepare equitable distribution of Military Operation Orders, Fragmentary Orders, and Warning Orders for a combat unit of 483 Soldiers.
• Participate in joint forces training with military forces in the Republic of Korea and Iraq.