Stephen Race
Hudson,NY
Summary
Results-driven education technology professional with over 13 years of experience supporting Learning Management Systems at the State University of New York. Expertise in GUI administration, project management, and innovative problem-solving consistently enhances online learning experiences. Strong relationship-building skills with campus representatives foster collaboration and drive success in educational initiatives. Committed to effective communication and delivering exceptional customer service, ensuring diverse needs of the campus community are met with excellence.
Overview
13
13
years of professional experience
Work History
APPLICATION SERVICES MANAGER
SUNY Online
09.2023 - Current
- Manage the day-to-day operations of the SUNY Digital Learning Environment
- Supervise 6 LMS Administrators
- Build Insight Dashboards based on Brightspace Data Sets using SQL and Amazon QuickSight
- Write Custom Widgets using HTML / JavaScript, often utilizing Brightspace API
- Communicate high-level updates to campus stakeholders
- Lead monthly coordination meetings
- Develop and deliver trainings for the LMS administrator community across SUNY
- Work closely with campus staff to problem solve complex LMS-based issues
LEARNING MANAGEMENT SYSTEM ADMINISTRATOR
SUNY Online
11.2017 - 09.2023
- Administrator of a multi-tenant Brightspace environment that is utilized by 50+ campuses in the State University of New York.
- Project Manager role for a total of 25 LMS migrations to Brightspace from various LMS platforms (Moodle, Blackboard, Canvas), includes weekly meetings with campuses, hands-on training of LMS features, issue resolution, fielding questions and being a integral resource to the campus migration process.
- Field LMS support inquiries via TDX ticketing system that get escalated to my team.
- Regularly interface with representatives from D2L to collaborate on various project oriented tasks and issues.
- Collaborate with various teams within SUNY to work on project oriented tasks such as SIS integrations, SSO troubleshooting, and API / data needs.
- Work with 3rd party vendors for LTI tool configurations and troubleshooting.
- Part of various internal work groups that help make key decisions surrounding the multi-tenant environment.
HELPDESK ANALYST
SUNY Online
04.2012 - 11.2017
- Provided end-user support to students and faculty using both Blackboard Learn and ANGEL LMS platforms for roughly 30+ campuses within SUNY.
- Helped create the SUNY Online HelpDesk Knowledge Base using Wordpress.
- Wrote various technical articles for the Knowledge Base.
- Strong collaboration with peers on the HelpDesk and mentored many new hires.
- Created badge designs for SUNY Online / Open SUNY Summit and the Quality by Design program run by University at Buffalo.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Master of Education - Education Technology And Instructional Design
Western Governors University
Salt Lake City, UT12-2025
Bachelor of Arts - New Media
SUNY Purchase
Purchase, NY08.2015
Associate of Arts - Fine Arts W/ Computer Graphics Certificate
Columbia-Greene Community College
Hudson, NY05.2003
Skills
- Brightspace administration
- Brightspace API proficiency
- SQL proficiency
- Amazon QuickSight and Business Intelligence proficiency
- Proficient in HTML, CSS, and JavaScript
- Proficient in Microsoft and Adobe software
- Effective technical communication
- Peer mentoring
- WordPress content authoring & administration
- Analytical problem solving
- Training design and delivery
- Accessibility compliance remediation
- OSQCR rubric proficiency
Timeline
APPLICATION SERVICES MANAGER
SUNY Online
09.2023 - Current
LEARNING MANAGEMENT SYSTEM ADMINISTRATOR
SUNY Online
11.2017 - 09.2023
HELPDESK ANALYST
SUNY Online
04.2012 - 11.2017
Master of Education - Education Technology And Instructional Design
Western Governors University
Bachelor of Arts - New Media
SUNY Purchase
Associate of Arts - Fine Arts W/ Computer Graphics Certificate
Columbia-Greene Community College
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