Stephen R. Dickerson
Ashburn,VA
Summary
Southwest Airlines, 10 years front line leadership, customer service and operations
United Parcel Services, 7 years logistics and distribution management
Linen’s N Things, 7 years operations management
Sears Roebuck & Co, 12 years sales, new store logistics, operations management
Background in logistics, facility management, transportation, hazardous materials storage Experience in purchasing software systems, inventory control software, billing, and accounting .
Qualified Duty Supervisor with solid background in overseeing daily operations and enhancing team productivity. Managed staff schedules and resolved customer issues effectively. Demonstrated strong leadership and problem-solving abilities.
Overview
39
39
years of professional experience
Work History
Duty Supervisor
Southwest Airlines
07.2020 - Current
- Manage and coordinates all activities in support of Customer Service, Ramp, and Operations
- Maintains a safe work environment, drives performance, solves problems, and performs audits and other administrative duties
Ramp Supervisor
Southwest Airlines
05.2015 - 07.2020
- Managed Ramp Agents, ensured work was performed in a safe manner, coached and trained agents as necessary, ensured on time performance of the ramp
Ramp Agent
Southwest Airlines
03.2013 - 05.2015
- Performed roles as a Ramp Agent to ensure timely performance of our originators and turns
- Worked all positions as necessary while working safely and without injury
Supervisor of Logistics & Distribution
United Parcel Services
01.2005 - 01.2012
- Company Overview: Supervise warehouse operations for UPS ensuring daily performance of service providers, quality service, improved performance, and maintain compliance with environmental, health and safety requirements
- Responsible for Metro area processing 55,000-133,000 parcels daily
- Direct 2 office managers, 112 union warehouse workers and drivers, and 6 office staff
- Responsible for managing on road performance
- Works with drivers to maximize day to day proficiencies
- Completes administrative tasks including, reviews, reports and training
- Supervises and develops workgroup and staff
- Determines training needs and develops plans
- Provides feedback to the group to encourage development
- Conducts periodic evaluations for the workgroup
- Holds staff accountable for reaching the established goals
- Resolved individual and group performance issues in a timely manner
- Maintains operational performance
- Ensures Health/Safety compliance, identifies customer needs, applies legal, regulatory and safety compliance, policy and procedure knowledge, workforce planning, business assessment, coaches and develops others
- Supervise warehouse operations for UPS ensuring daily performance of service providers, quality service, improved performance, and maintain compliance with environmental, health and safety requirements
Operations Manager
Linen’s N Things
01.1998 - 01.2005
- Managed 25,000-35,000 sq ft store
- Retail stores $5-$12 million in sales
- Responsible for operations and management of the store front-end and back room process
- Managed receiving, inventory control, storage, distribution, stocking
- Scheduled receivers, maintenance, and front-end employees
- Managed product distribution, security, and receivables for retail store
Operations & Sales Manager
Sears Roebuck & Co.
01.1992 - 01.1998
- Managed 150,000 sq ft store
- Department store $55 million in sales
- Responsible for receiving, processing, and storage of store inventory
- Managed inventory, markdowns, and damages, authorized returns, and managed third party deliveries
Sales Manager
Sears Roebuck & Co.
01.1990 - 01.1992
- Home Improvement Manager managing $30 million in sales and installation
- Responsibilities include training, scheduling, and supervising of sales team
- Implemented weekly sales plan, which included training, merchandise presentation, merchandise ordering, customer service calls, installation scheduling, product repair, business analysis, sales
Sales Supervisor
Sears Roebuck & Co.
01.1986 - 01.1990
- Home Improvement Sales Supervisor
- Supervised 15 commission sales people and 10 part time cashiers
- Supervised sales floor, stocked shelves, built displays, signed and tagged product
- Assigned work to cashiers, stocked cashier station, assisted in sales
Education
General Studies - Bachelor’s Degree History
George Mason University
01.1988
Skills
- Microsoft Office/Teams
- Kronos/ADP
- Altea
- Webex/Zoom
- Quickbase/Tableau
- Operations/Staff Management
- Inventory Control/Oversight
- Inventory Tracking and Management
- Quality Assurance/Quality Control
Professional Development
Completed courses/seminars in hazardous waste, transportation, traffic, safety, employee involvement, and leadership.
Timeline
Duty Supervisor
Southwest Airlines
07.2020 - Current
Ramp Supervisor
Southwest Airlines
05.2015 - 07.2020
Ramp Agent
Southwest Airlines
03.2013 - 05.2015
Supervisor of Logistics & Distribution
United Parcel Services
01.2005 - 01.2012
Operations Manager
Linen’s N Things
01.1998 - 01.2005
Operations & Sales Manager
Sears Roebuck & Co.
01.1992 - 01.1998
Sales Manager
Sears Roebuck & Co.
01.1990 - 01.1992
Sales Supervisor
Sears Roebuck & Co.
01.1986 - 01.1990
General Studies - Bachelor’s Degree History
George Mason University
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