STEPHEN REID
Summary
I've worked in both standalone stores and mall environments. Capable of achieving sales goals as part of a team. Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
Experienced with inventory management, team leadership, and process improvement. Utilizes organizational skills to ensure efficient stockroom operations and accurate inventory control. Track record of fostering team collaboration and optimizing workflows.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Journey's
05.2016 - 10.2018
- Manage point-of-sale systems, focusing on accuracy and efficiency
- Generated repeat business through excellent customer service
- Was in charge of the [Type] start-up's daily operations, which included staffing and training, [Type] compliance, inventory control, and financial functions
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Worked with the team to improve efficiency on various projects
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Counted cash drawers and made bank deposits
- Generated repeat business by providing exceptional customer service and positive engagement
- Create efficient store schedules based on anticipated customer levels, individual employee knowledge, and service needs
- Increased sales by creating and analyzing weekly inventory reports
Supervisor
PUMA
07.2020 - 10.2021
- Was in charge of training new employees
- Kept track of sales goals for [Product or Service] and prepared [Timeframe] reports for management
- Maintained a high level of morale and teamwork on the production floor through frequent communication with [up to10+] employees
- Advised employees on how to review and reconcile daily transactions
- Facilitated team lead, specialist, and associate coaching
- Demonstrated superior problem-solving and customer service abilities
- Established clear priorities and high production standards
- Changed job assignments and schedules to keep up with changing business needs, taking into account processes, employee knowledge, and customer expectations
Assistant Manager
Footlocker
10.2018 - 03.2020
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
- Provided excellent customer service in a timely manner
- Looked over sales and gross profit reports to see what options there were for expanding the market
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences
- Interact with customers
- Evaluated job applications and made hiring recommendations in order to recruit the best candidates for key positions
- Provided excellent customer service, increasing customer satisfaction and promoting membership loyalty
Athlete
Nike Clearance Store
10.2021 - 03.2023
- Checked customer prices and processed sales by scanning barcodes
- Provide support and assistance to customers who have problems with the service
- Turn in dairy logs to inventory
- Communicated with floor managers to determine merchandise placement
- Keep the warehouse clean and organized to maximize team efficiency and productivity
- Loaded, unloaded, and sorted cargo as part of accurate and efficient [5AM] shipments
- Kept company inventory safe and secure by organizing and securing storage areas
- Demonstrated strong leadership skills as a team captain, motivating teammates and fostering a supportive environment.
- Contributed to the success of the team by consistently meeting or exceeding personal goals and expectations.
Assistant Manager
AT&T
03.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Personal Trainer
Crunch Fitness
10.2023 - 05.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Offered nutritional guidance to complement fitness programs, contributing to improved client health outcomes.
- Utilized social media platforms to promote personal training services, expanding client base.
- Fostered supportive and motivational environment, significantly increasing client commitment to long-term health and fitness goals.
Personal Trainer
NexGen Fitness
03.2024 - 08.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Increased client retention through consistent communication, motivation, and support.
- Motivated participants through one-on-one instruction and positive feedback.
- Implemented new and creative exercise routines to keep participants motivated.
- Demonstrated proper form and technique to prevent injury.
- Used music to motivate and energize classes.
- Set up and broke down equipment before and after classes.
Personal Trainer
Club4 Fitness
05.2024 - 12.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Demonstrated proper form and technique to prevent injury.
- Developed and implemented innovative workout routines to keep clients engaged and prevent plateauing.
- Increased overall gym revenue through effective upselling of personal training packages and nutritional supplements.
- Cultivated strong relationships with clients, resulting in high rate of referrals and new business.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Motivated participants through one-on-one instruction and positive feedback.
Stockroom Manager
Crocs, Inc
08.2024 - Current
- Conducted regular performance reviews, providing constructive feedback to team members for continuous improvement.
- Optimized warehouse layout for easy access and efficient movement of goods, increasing overall workflow efficiency.
- Trained new staff members on proper stock handling procedures, ensuring a consistent level of expertise across the team.
- Played an active role in continuous improvement efforts by proactively identifying areas of opportunity for streamlining processes or enhancing stockroom operations.
- Improved stockroom efficiency by implementing an effective organization system for inventory management.
- Implemented safety protocols within the stockroom environment, reducing workplace accidents and maintaining compliance with regulations.
- Reduced stock discrepancies through meticulous record-keeping and regular audits.
Fitness Coach
BodyFit Arlington
07.2024 - 10.2024
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Instructed on proper use of equipment for safety of all members.
- Collaborated with other fitness professionals to develop innovative and engaging group exercise programs.
- Offered guidance on injury prevention measures during workouts, minimizing downtime due to physical setbacks or strains.
- Facilitated ongoing communication between trainers, staff, and management to maintain a cohesive team environment focused on delivering quality service.
- Modified workout plans according to fitness levels and medical considerations.
- Stayed up-to-date on industry trends and techniques, continually refining personal training skills for maximum results.
- Led by example through maintaining personal fitness levels and adhering to professional standards of conduct within the gym environment.
- Improved class participation by developing programs to meet needs relevant to age and activity levels.
- Developed strong relationships with clients, fostering trust and loyalty in their fitness journeys.
- Maintained a clean and organized training environment, ensuring optimal conditions for client workouts.
- Improved client fitness levels by designing and implementing personalized workout plans tailored to individual needs.
- Used music to motivate and energize classes.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
Education
High School -
South Grand Prairie High
Grand Prairie, TX06-2011
Skills
- Team leadership and coaching
- Accurate money handling
- Strategic thinker
- Sales expertise
- Detail-oriented
- Goal-oriented
- Customer service
- Systems and software programs
- Team building
- People-oriented
- Personable
- Motivated team player
- Passion for fitness
- Strength training
- Motivational coaching
Additional Information
Well skilled in Typing &10 Key by Touch.
Certification
- Personal Trainer Certified ISSA [10/24]
- CPR & AED Certified
Languages
English
Full Professional
Timeline
Stockroom Manager
Crocs, Inc
08.2024 - Current
Fitness Coach
BodyFit Arlington
07.2024 - 10.2024
Personal Trainer
Club4 Fitness
05.2024 - 12.2024
Personal Trainer
NexGen Fitness
03.2024 - 08.2024
Personal Trainer
Crunch Fitness
10.2023 - 05.2024
Assistant Manager
AT&T
03.2023 - 10.2023
Athlete
Nike Clearance Store
10.2021 - 03.2023
Supervisor
PUMA
07.2020 - 10.2021
Assistant Manager
Footlocker
10.2018 - 03.2020
Store Manager
Journey's
05.2016 - 10.2018
High School -
South Grand Prairie High
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