Stephen R. Harron
Lakewood,CO
Summary
Dynamic leader with a proven track record in team management and operational efficiency. Expertise in employee training and development, driving productivity, and ensuring compliance with company policies.
Overview
17
17
years of professional experience
Work History
DC Assistant Supervisor Order Processing
O’ Reilly Auto Parts
01.2025 - Current
- Directed team of 20 associates in order fulfillment, staging, and loading of time-sensitive deliveries.
- Audited process orders to ensure accurate daily fulfillment.
- Evaluated and reassigned tasks to optimize resource allocation for daily objectives.
- Ensured departmental compliance with company policies and procedures.
- Delivered timely evaluations for team members to support development goals.
- Provided leadership, training, and guidance to maintain high productivity and morale.
- Collaborated with Operations and DC manager to establish annual goals and implementation plans.
- Coordinated with Human Resources Supervisor and Operations Manager for effective recruitment and training.
Owner
Harron Properties, LLC
01.2021 - 01.2025
- Oversaw all phases of home flipping in Denver metro area and Southern New Jersey.
- Evaluated and purchased properties based on market analysis and potential value.
- Redesigned homes to maximize appeal and functionality for prospective buyers.
- Managed project costs and bids to ensure financial targets were met.
- Supervised all construction activities and finish work for quality assurance.
- Coordinated contractor management to ensure timely project completion.
- Executed sales strategies to achieve optimal sale prices for homes.
Customer Service Operations Manager
GHC Services, Inc.
03.2014 - 12.2021
- Oversaw daily operations of Customer Service Department to achieve key service goals.
- Developed formal training program for onboarding new employees.
- Strengthened relationships with shippers and carriers through quarterly site visits.
- Ensured accurate data entry into operating system (Ditat).
- Conducted interviews and contributed to hiring decisions.
- Engaged directly with key customers on-site and via conference calls.
- Compiled monthly data for performance reviews and analysis.
- Addressed operational issues with effective solutions.
Customer Service Team Leader
GHC Services, Inc.
03.2014 - 12.2021
- Directed and trained 3-person customer service team to align performance with business objectives.
- Facilitated periodic meetings with shippers and carriers to enhance communication and set clear expectations.
- Oversaw daily activities of customer service representatives to ensure operational efficiency.
- Provided coaching, assistance, and problem-solving support to team members as required.
Customer Service Representatives
GHC Services, Inc.
03.2014 - 12.2021
- Interacted with customers and carriers to facilitate logistics operations.
- Coordinated timely pickups and deliveries to optimize supply chain efficiency.
- Monitored carrier performance to ensure compliance with service agreements.
- Rescheduled appointments as necessary to meet operational demands.
- Communicated proactively regarding service disruptions to manage expectations.
- Ensured accurate billing for services rendered, maintaining financial integrity.
Electricians Apprentice / General Carpentry
Various
12.2008 - 02.2014
- Acquired two years of practical experience as an electrician's apprentice.
- Executed remodeling projects, ensuring adherence to specifications and quality standards.
- Performed light framing tasks to support structural integrity of installations.
- Installed doors and windows, enhancing functionality and aesthetics.
- Completed cabinets and countertop installations, achieving precise fit and finish.
- Installed ceramic tile, ensuring durable and visually appealing surfaces.
- Conducted finished electrical work to meet safety regulations and client requirements.
- Executed finished plumbing tasks to ensure proper function and reliability.
Education
Liberal Arts Studies -
Palm Beach Atlantic University
West Palm Beach, FL12.2007
Liberal Arts
University of Indianapolis
Indianapolis, IN05-2006
Skills
- Team management and coaching
- Resource allocation
- Performance analysis
- Interview and Hiring process
- Employee training and development
- Customer service excellence
- TMS Aljex and Diatat expertise
- MS Office proficiency
- WMS Vocollect experience
References
References gladly furnished upon request.
Affiliations
- Traveled to GA to assist in disaster relief for Hurricane Helene victims with Samaritan's Purse.
- Antique car enthusiast participant in the Ford Falcon Club and currently own a 1964 Ford Falcon.
- WW II memorabilia collector
Timeline
DC Assistant Supervisor Order Processing
O’ Reilly Auto Parts
01.2025 - Current
Owner
Harron Properties, LLC
01.2021 - 01.2025
Customer Service Operations Manager
GHC Services, Inc.
03.2014 - 12.2021
Customer Service Team Leader
GHC Services, Inc.
03.2014 - 12.2021
Customer Service Representatives
GHC Services, Inc.
03.2014 - 12.2021
Electricians Apprentice / General Carpentry
Various
12.2008 - 02.2014
Liberal Arts Studies -
Palm Beach Atlantic University
Liberal Arts
University of Indianapolis