Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Hobbies and Interests
Timeline
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Stephen Rich

Westland

Summary

Goal oriented, dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. My sales experience is more grassroots than anything considering I have no collegiate sales education, and yet I built a company from the ground up working closely with the people in my community. I also have experience with in-store and in-home sales working for corporate entities. Thank you for your consideration and I am looking forward to working with you

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Representative

Power Home Solar Roofing
Sterling Heights
04.2018 - 06.2018
  • I had a short tenure with a company who has since been dissolved. While my time with this company was short lived, and frankly I am not proud of any affiliation with said company, it taught me valuable skills in the sales industry. Such skills and experiences include:
  • Knowing who you are working for. While I may have been green in that specific industry, I had a bad feeling about the sales practices I was taught in my training with the company, and since then have been proven correct and am glad I followed my instincts and left when I did.
  • Determining customers' needs based on sales calls and face-to-face meetings.
  • Remaining up to date on current offerings and company processes.
  • Communicating with vendors regarding back order availability, future inventory and special orders.
  • Describing product to customers to accurately explain details and care of merchandise.
  • Generating leads for new sales through telephone and email contact with customers.
  • Capturing sales through effective product demonstrations and persuasive communication skills to overcome objections.

Owner

All American Property Maintenance
Farmington
08.2013 - 06.2017
  • Company Overview: All American Property Maintenance was a full service residential and commercial landscaping company.
  • This was one of the most gratifying and rounding points of my life that really took my communication skills and drive in the workforce to a whole new level.
  • I had to leave the company due to personal reasons, but I think its important to note that by the time I left the company, after 5 years, we retained 2 other local landscaping companies, were running 3 crews, had 7 year-round employees (not including myself and my partner), 150+ year round residential and commercial accounts, a brick and mortar workshop, and was an active member of the local chamber of commerce, frequenting local events promoting the company.
  • Meeting with co-owner and reception to update on latest organizational developments.
  • Overseeing account receivables, payroll and payables to support financial operations.
  • Motivating and leading staff with implementation of good policies and decision-making to boost company growth and standards.
  • Utilizing leadership skills to confront complex industrial realities and challenges.
  • Working with other local companies to fulfill work orders.
  • Instituting corrective actions to address organizational issues.
  • Cutting costs by eliminating waste and unnecessary expenditure.
  • Increasing company revenue with improved marketing and customer relations.
  • Facilitating business continuity, negotiating contracts and agreements with partners.
  • All American Property Maintenance was a full service residential and commercial landscaping company.

Musical Instrument Sales

Guitar Center
Canton
02.2013 - 02.2014
  • Company Overview: Guitar Center was monumental in my sales experience.
  • Combining a passion with a career was instrumental (no pun intended) to providing a spark in my confidence and abilities to properly relate and provided exactly what the customer was looking for and to do.
  • Listening to customer requests and specifications and made suggestions to appropriately fulfill needs.
  • Delivering exceptional customer service to bolster strong relationships and build positive experiences.
  • Collaborating positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
  • Delivering fast and friendly service to handle questions and service complaints.
  • Offering to assist with additional tasks to keep projects on-task and meet tight deadlines.
  • Guitar Center was monumental in my sales experience.

Delivery

Livonia Observer
Plymouth
12.2005 - 04.2010
  • Company Overview: The Livonia Observer was my very first job at 11 years old.
  • Providing the perfect foundation for everything I would soon come to learn in the sales industry.
  • Preparing papers for delivery, including folding, bagging and verifying proper quantity to meet route needs.
  • Meeting deadlines while working autonomously in fast-paced environment.
  • Delivering highest level of service to satisfy and retain customers.
  • Interacting with members of public politely and professionally.
  • Adhering to delivery instructions to properly collect and deliver products.
  • Collecting and recording customer payments with accuracy.
  • Connecting with customers after sales to offer additional support and build strong relationships.
  • Exceeded quotas for selling products to customers and new clients alike.
  • The Livonia Observer was my very first job at 11 years old.

Education

Fire Fighter I/II, EMT/B - Fire Science

Schoolcraft Fire Academy
04.2013

Diploma -

Churchill High School
06.2012

Certification - Medical Assisting

Livonia Career Technical Center
06.2012

Skills

  • EMS Systems
  • HIPAA Regulations
  • Management
  • Strong communication
  • Calm demeanor
  • Positive and professional

Certification

  • Urinalysis
  • EKG
  • Basic Pharmacology and Medication Administration
  • CPR/AED and First Aid Skills, BLS- Healthcare Provider
  • Advanced First Aid CPR
  • Fire Fighter (Basic)
  • Hazardous Materials (Awareness, Operational)
  • Emergency Medical Technician (En route)

Accomplishments

Medical Assistant, Firefighter I/II, EMT/B

Affiliations

Health Occupations Students of America (HOSA)

Hobbies and Interests

  • Stand up comedy
  • Podcasting
  • Audio recording/production
  • Hiking/Camping
  • Martial arts

Timeline

Sales Representative

Power Home Solar Roofing
04.2018 - 06.2018

Owner

All American Property Maintenance
08.2013 - 06.2017

Musical Instrument Sales

Guitar Center
02.2013 - 02.2014

Delivery

Livonia Observer
12.2005 - 04.2010

Fire Fighter I/II, EMT/B - Fire Science

Schoolcraft Fire Academy

Diploma -

Churchill High School

Certification - Medical Assisting

Livonia Career Technical Center

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Stephen Rich