Stephen Ricketts
Rochester,NY
Summary
Adept at structural welding and excelling in customer service, I leveraged my skills at Labor Union 33 to enhance structural integrity and at Home Depot to elevate customer satisfaction. My proficiency in steel fabrication and ability to quickly adapt to diverse environments have consistently driven project success and improved client loyalty. Adaptable to all types of situations and works productively with different personalities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Iron Worker Apprentice
Labor Union 33
12.2023 - Current
- Assisted in the repair of damaged structures using welding techniques to ensure their stability and durability after completion.
- Enhanced structural integrity by accurately measuring, cutting, and assembling iron and steel components.
- Excelled in fast-paced environments due to quick learning abilities and adaptability towards various construction methods.
- Maintained a clean worksite environment, removing debris from work areas regularly to reduce hazards.
- Determined size, shape, placement, and material of supports based on blueprints and structural standards.
- Positioned rebar and other iron reinforcement following pouring of concrete.
- Cut metal components to required lengths using metal shears, hacksaws, and bar cutters.
Server
Legacy at Maiden Park
02.2023 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved residents complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Customer Service Representative
Home Depot
09.2021 - 03.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Kitchen Manager
Davinci of Greece
09.2019 - 01.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Davies Seafood
Server
09.2018 - 12.2018
- Opened and removed raw materials.
- Reduced waste in the facility by implementing sustainable practices in handling and storage of seafood products.
- Inspected equipment, checking for proper functioning and safety.
- Unloaded meat and poultry from delivery trucks to sort and prepare for trimming
Education
High School Diploma -
Greece Olympia
Greece New York 06.2020
Skills
- Structural bolting
- Anchor bolt setting
- Heavy lifting
- Structural welding
- Steel fabrication
- Precision measuring
- Power tools proficiency
- Rigging techniques
- Post-tensioning
- Ornamental ironwork
- Hand tools operation
- Beam connection
- Fall protection
- Rebar installation
- Construction safety
- Safety protocols and procedures
Certification
- Asbestos Awareness Training Certificate– Environmental Protection Agency or OSHA authorized providers.
- Occupational Safety and Health Administration (OSHA) 30-Hour Construction Course - OSHA.
- OSHA Certified
Timeline
Iron Worker Apprentice
Labor Union 33
12.2023 - Current
Server
Legacy at Maiden Park
02.2023 - 06.2023
Customer Service Representative
Home Depot
09.2021 - 03.2022
Kitchen Manager
Davinci of Greece
09.2019 - 01.2021
Davies Seafood
Server
09.2018 - 12.2018
- Asbestos Awareness Training Certificate– Environmental Protection Agency or OSHA authorized providers.
- Occupational Safety and Health Administration (OSHA) 30-Hour Construction Course - OSHA.
- OSHA Certified
High School Diploma -
Greece Olympia
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