Stephen P. Riddle
Alexandria,United States
Summary
Authoritative Supervisor of Passenger Attendants supports exceptional coordination of human and commercial resources. Consistently organizes and optimizes scheduling and inventory. Improves customer feedback and employee morale through careful oversight. Commercially-minded Supervisor of Passenger Attendants drives exceptional client satisfaction through exemplary leadership. Holds supervised workers to high but attainable standards. Coalesces personnel around mutual goals to provide excellent customer service outcomes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position with Jenkins Restorations. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Flight Purser
United Airlines Inc.
Washington Dulles International Airport
03.2000 - 09.2022
- Processed information quickly to take immediate action during unexpected or serious situations.
- Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
- Partnered with flight department to meet inflight and station operational obligations.
- Held flight attendants accountable to service expectations to meet company and regulatory standards.
- Upheld neat, clean and serviceable crew room and airport standby room to present pleasant atmosphere,
- Engaged flight attendants by creating and fostering personal relationships with crew members.
- Managed and reduced elements of flight attendant lost time.
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
- Maintained and completed administrative records and documents to meet company requirements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Contractor
South Alexandria Handyman Services
Northern Virginia
02.2020 - Current
- Hired and oversaw subcontractors to meet project needs.
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Supervised labor, materials and equipment for large commercial and residential projects.
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
- Performed inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Frequently inspected production area to verify proper equipment operation.
Sales Associate
Lowe's Home Improvement Store
Alexandria, Virginia
02.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Diploma - General Studies
Hayfield Secondary
Alexandria, VA06.1981
Skills
- Passenger Service
- Company Guidelines
- Complex Problem-Solving
- Social Perceptiveness
- Critical Thinking
- Training Initiatives
- Medical Emergency Response
- Flight Crew Coordination
- Flight Management
- Customs and Immigration
- Customer Feedback
- Management of Personnel Resources
- Employee Performance
- Federal Guidelines
- Training Junior Team Members
- Pre-Flight Briefings
- Customer Satisfaction
- Conflict Resolution Techniques
- Industry Trends
- Aircraft Servicing
- Issue Escalation
- Inventory Checks
- Passenger Documentation
- Seating Arrangements
- Airline Policies
- Quality Assurance
- Employee Observations
- Medical Equipment
- Baggage Handling
- Safety Regulation Compliance
- Safety and Security Procedures
- Emergency Medical Care
- Onboarding and Coaching
- Credit Card Transaction Processing
- Practice Management
- Safety Requirements
- Crew and Passenger Safety
- Equipment Safety
- Staff Supervision
- Security Measures
- Hospitality Management
- Federal Aviation Administration Regulations
- Creative Solutions
- Emergency Safety Plans
- Emergency Situations
- Service Delivery
- Aircraft Greeting
- POS Transactions
- Airport Collaboration
- Basic Plumbing Knowledge
- Worksite Safety
- Laser Marking
- Measurement and Calculation Accuracy
- Hand Tool Operations
- Installation Coordination
- Equipment Operation
- Work Planning and Scheduling
- Concrete Laying
- Power Washer
- Flooring Installation
- Troubleshooting Techniques
- Demolition and Destruction
- Miter Saws
- Installation and Finishing
- Safety-First Mentality
- Cement Mixing
- Carpentry
- Framing
- Construction
- Safety
Timeline
Sales Associate
Lowe's Home Improvement Store
02.2023 - Current
Contractor
South Alexandria Handyman Services
02.2020 - Current
Flight Purser
United Airlines Inc.
03.2000 - 09.2022
Diploma - General Studies
Hayfield Secondary