Stephen Robertson
Tyler,TX
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
18
18
years of professional experience
Work History
Restoration Specialist
Priority Roofing - Tyler TX
Tyler, TX
05.2024 - Current
- Conducted on-site surveys to assess damage and develop restoration plans.
- Developed estimates for the cost of materials and labor for restoration projects.
- Coordinated with contractors, vendors, and insurance companies to secure necessary resources for projects.
- Managed multiple restoration projects simultaneously while ensuring safety protocols were followed at all times.
- Created detailed reports outlining project progress, costs, timelines, and any changes that occurred throughout the process.
- Communicated regularly with customers regarding project updates and changes in order to ensure customer satisfaction.
- Inspected buildings before and after completion of restorations to verify quality standards had been met.
- Ensured all waste material was disposed of properly according to local regulations.
- Adhered strictly to safety guidelines set forth by OSHA while working on job sites.
- Maintained a clean workspace at all times while adhering to company policies related to proper storage of hazardous materials.
- Assisted with emergency response efforts when called upon by responding quickly and efficiently within specified timeframes.
- Researched applicable building codes in order determine compliance requirements for various tasks associated with restoration jobs.
- Inspected worksites and work of personnel on regular basis to identify issues or non-conformity, taking action to immediately correct identified deficiencies.
Service Technician
Don's TV and Appliances
Tyler, TX
06.2012 - 05.2024
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Tested repaired items to ensure functionality before returning them to customers.
- Provided training on the safe usage of equipment when needed.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Adhered to quality assurance procedures during every stage of the service process.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Maintained certifications and completed training on systems and components.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Installed new appliances, wiring and machinery in homes with defective equipment.
Office Manager
W-S Specialty Systems
Whitehouse, TX
02.2011 - 06.2012
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
Assistant Store Manager
Lowe's Home Centers, LLC
Lindale, TX
08.2007 - 01.2011
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant Bank Manager
First Convenience Bank
Tyler, TX
07.2006 - 08.2007
- Assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
- Verified accuracy of customer information and documents to ensure compliance with bank regulations.
- Monitored daily operations of the branch, including staff management, customer service and security protocols.
- Developed strategies for improving operational efficiency within the branch.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Performed cash reconciliations on a daily basis to maintain accurate records of all financial transactions.
- Prepared monthly financial reports outlining revenue, expenses and profit and loss statements.
- Conducted regular meetings with employees to discuss performance goals and objectives.
- Provided training to new hires on banking processes and procedures.
- Reviewed loan documents for accuracy prior to approval or denial decisions.
- Evaluated credit histories of applicants in order to determine their eligibility for loans or other services.
- Identified areas of improvement within the branch operations through analysis of customer feedback surveys.
- Maintained communication with other departments regarding changes in policies or procedures.
- Managed ATM machines at the branch, ensuring they are stocked with sufficient funds.
- Participated in community outreach activities to promote brand awareness.
- Coordinated marketing campaigns targeting potential clients from local businesses.
- Ensured compliance with federal regulations related to banking practices.
- Created detailed reports summarizing overall performance metrics for review by senior management.
- Supervised tellers during peak hours of operation, providing assistance when needed.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Delivered associate performance evaluations to determine merit increases and bonus amounts.
- Directed team members in authorizing loans and opening checking and savings accounts.
- Developed and implemented sales and marketing strategies to align with annual sales initiatives.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
High School Diploma -
Pine Tree High School
Longview, TX05-1991
Business Administration And Management
University of Texas At Tyler
Tyler, TXBusiness Administration and Management
Tyler Junior College
Troup, TXBusiness Administration and Management
Kilgore College
Kilgore, TXSkills
- Quality control monitoring
- Energy efficiency analysis
- Problem-solving abilities
- Public Speaking
- Data analyzation
- Time management abilities
- Professionalism
- Budget Management
- Staff hiring
- Bookkeeping
- Training and coaching
- Payroll and budgeting
- Banking operations
- Scheduling
- Meeting planning
- Policy and procedure modification
- Troubleshooting faults
- Managing schedules
- Diagnosing problems
- Sealed system components
Timeline
Restoration Specialist
Priority Roofing - Tyler TX
05.2024 - Current
Service Technician
Don's TV and Appliances
06.2012 - 05.2024
Office Manager
W-S Specialty Systems
02.2011 - 06.2012
Assistant Store Manager
Lowe's Home Centers, LLC
08.2007 - 01.2011
Assistant Bank Manager
First Convenience Bank
07.2006 - 08.2007
High School Diploma -
Pine Tree High School
Business Administration And Management
University of Texas At Tyler
Business Administration and Management
Tyler Junior College
Business Administration and Management
Kilgore College
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