Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Rodriguez

San Antonio,TX

Summary

Hardworking person, offering 10+ years of related experience and strong desire to make positive impact on business operations through skilled service and knowledgeable leadership. Talented communicator, organizer and problem-solver. Desiring fast-paced position and hoping to engage/learn more in the process.

Overview

9
9
years of professional experience

Work History

Conductor/Communications Operator

Union Pacific Railroad
05.2018 - Current
  • Enhanced safety measures by strictly adhering to railroad regulations and conducting thorough pre-departure inspections.
  • Streamlined communication with fellow crew members, ensuring efficient coordination of train operations.
  • Contributed to on-time performance by swiftly addressing any operational issues or delays.
  • Ensured proper documentation was completed for each trip, including incident reports when applicable, maintaining effective record-keeping systems within the organization.
  • Coordinated with dispatchers to provide accurate updates on train status, aiding in efficient scheduling and allocation of resources.
  • Performed air brake and electrical connection coupling.
  • Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
  • Kept up-to-date on technological advancements in the field, implementing new tools to enhance job performance.

Premise Technician

AT&T
10.2015 - 04.2018
  • Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
  • Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
  • Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
  • Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
  • Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
  • Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
  • Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
  • Achieved optimal network performance by splicing fiber optic cables with precision and speed.
  • Enhanced customer satisfaction by troubleshooting and repairing damaged fiber optic lines in a timely manner.
  • Collaborated with project managers to ensure timely completion of large-scale fiber optic installation projects.

Education

High School Diploma -

James Madison High School
San Antonio, TX
06.2010

Skills

  • Leading performances
  • Maintaining equipment
  • Maintaining facilities
  • Ensemble coordination
  • Instrument Knowledge
  • Expressive Conducting
  • Problem-solving abilities
  • Time Management
  • Relationship Building
  • Professionalism

Timeline

Conductor/Communications Operator

Union Pacific Railroad
05.2018 - Current

Premise Technician

AT&T
10.2015 - 04.2018

High School Diploma -

James Madison High School

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Stephen Rodriguez