Stephen Rogers

Worked as a lead installer for Chris, the owner of Air Flohs for the first few months after I moved here from Florida. They were pretty slow at the time, but I was there to complete any work that was needed, he was also always happy with my work.

He was able to tell quickly that My abilities range way beyond the installers job description. He talked to me about how he was trying to grow his company, as he runs the service side by himself right now, we talked in that office and he ran me through a couple of complicated service calls scenarios, all of which I was able to diagnose correctly for him. He kind of seemed blown away that I was able to work through those scenarios correctly on the spot. He mentioned to me that he’s gonna have to think about what to do with me as he may not be at a point With his company to take on a service tech yet.

He was not planning on hiring a service tech when he hired me as an installer. The next morning when I showed up for work, he called me into his office again. He told me that things aren’t going the way he had planned for due to the long winter, he’s not busy enough to send us all out like he has been. That it was costing him to have me on the payroll. He asked me if I was happy as an installer, I replied that I don’t mind it, but will definitely get back into service for my next job, that I would take this as my sign that I should. He told me that he thinks that I’d be a great service tech and he is sorry that he doesn’t have a place for me right now, And thinks I can do much better in a service tech position.

• Installed new equipment with local code and/or manufacturer specifications in mind. Start up equipment upon completion of installation, balance refrigerant charge to proper subcooling/superheat.

• When various unforeseen issues come up during installations, create solutions to solve those problems in a timely manner, satisfying the customer and maintaining the company's reputation.

• Repairing and replacing failed components in a timely manner and ensuring system operation within
the manufacturer’s specied parameters; responding to customers' inquiries and concerns promptly.
•Provided customized solutions and recommendations for customers specic issues by inspecting HVAC systems, taking measurements, and writing detailed recommendations for approval, payment, and installation.

• Stock truck with parts and materials needed to complete repair or new installation, while keeping accurate records and ensuring stock levels are sufficient.

• Communicate with dispatch , customers, supply houses, and other employees to ensure timely resolution of service calls, establishing excellent customer service rating and repeat business.

• Increased longevity of HVAC systems by performing preventive maintenance.

• Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.

• Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.

• Worked as a fireplace installer/ technician for Mr. Fireplace (sister company of Hearth & Home) and have extensive experience installing and servicing many different types of fireplaces including prefabricated woodburning, Direct vent, Vent free, B vent fireplaces, as well as Standalone gas logsets and burners.

• I also performed full fireplace inspections, did chimney sweeps, and sold and replaced various fireplace parts. Chase covers, dampers, caps, glass and screen doors, refractory panels, etc.

I have no fear of heights or tight spaces.

• Installed new equipment and explained operation and routine maintenance protocols to customers.

• Explained diagnostic findings to customers and outlined repair or service options.

• Mr. Fireplace added Jacuzzi and hot springs spas to their business 7 years ago, and I am a trained installer, including delivery, and am trained on servicing them as well. We also did strong spas as a budget entry level there.