Stephen Rosa
Edgewater,New Jersey
Overview
8
8
years of professional experience
Work History
Personal trainer
Fitness Factory Edgewater
03.2021 - 05.2024
- Spearheaded the design and implementation of innovative training programs tailored to individual client needs, resulting in a 30% increase in client retention and a 20% boost in revenue within the first year
- Developed and executed a comprehensive marketing strategy, including social media campaigns and referral programs, leading to a 25% increase in new client acquisition
- Introduced small group training sessions, generating an additional $3000 in monthly revenue and enhancing the sense of community among clients
- Utilized data analytics to track client progress and satisfaction, facilitating personalized adjustments to training programs and ensuring long-term client success
- Mentored and trained a team of junior trainers, fostering a culture of excellence and continuous learning within the organization.
Personal trainer/ Front Desk
LA Fitness
09.2018 - 02.2021
- Provided personalized training sessions to a diverse clientele, focusing on goal setting, motivation, and technique refinement
- Collaborated with management to organize fitness challenges and events, driving member engagement and loyalty
- Consistently exceeded monthly sales targets through upselling of training packages and supplementary services
- Managed membership sign-ups, renewals, and cancellations, contributing to a 15% increase in membership retention
- Implemented a streamlined check-in process, reducing wait times and improving overall efficiency
- Collaborated with the sales team to promote training packages and upsell supplementary services to gym members.
Theater Crew Member
Kerasotes Showplace Theatres
05.2018 - 08.2018
- Helped maintain a positive work environment through clear communication, teamwork, and conflict resolution when necessary among crew members.
- Supported overall theater operations by taking on various tasks as needed, including box office duties, ushering functions, and administrative work.
- Provided exceptional customer service at the box office, resulting in increased ticket sales and positive feedback from patrons.
Cashier/Stock/Petcare
Petsmart
08.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associates in Science - Genera Science
Hudson County Community College
Union City, New Jersey08.2018
CPT/CPR/AED Certified -
Huertas College
Caguas, Puerto Rico08.2012
Skills
- Program Development
- Client Relationship Management
- Revenue Generation
- Marketing and Promotion
- Data Leadership
Timeline
Personal trainer
Fitness Factory Edgewater
03.2021 - 05.2024
Personal trainer/ Front Desk
LA Fitness
09.2018 - 02.2021
Theater Crew Member
Kerasotes Showplace Theatres
05.2018 - 08.2018
Cashier/Stock/Petcare
Petsmart
08.2016 - 01.2018
CPT/CPR/AED Certified -
Huertas College
Associates in Science - Genera Science
Hudson County Community College
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