Summary
Overview
Work History
Skills
Accomplishments
Timeline
OfficeManager

Stephen Rosamond

Oxford,MS

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

21
21
years of professional experience

Work History

Office Manager

Pakmail
04.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Front End Team Lead

Walmart
04.2018 - 08.2023
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Implemented accessibility best practices, ensuring that all users could effectively navigate and interact with the website.
  • Stayed current on industry trends by attending conferences, workshops, webinars, reading articles/blogs related to emerging technologies in frontend development space.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained transaction security by verifying payment cards against identification.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Maintained accurate records of sales and financial transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Manager

Dollar General
05.2015 - 04.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Assistant Manager in Training

Walmart
03.2015 - 05.2015
  • Enhanced team productivity by providing ongoing training and coaching to staff members.
  • Supported quality assurance initiatives by enforcing cleanliness standards throughout the store.
  • Coordinated efforts between departments for seamless execution of cross-functional projects or initiatives.
  • Collaborated with management to develop and execute promotional events, driving sales growth.
  • Utilized data-driven analysis to identify opportunities for revenue growth based on current market trends.
  • Contributed to long-term business planning by participating in strategy meetings with upper management.
  • Optimized operational procedures through continuous evaluation of internal systems and processes.
  • Ensured compliance with company policies, safety regulations, and local laws through regular staff training sessions.
  • Implemented new store procedures, resulting in increased efficiency and employee morale.
  • Increased employee engagement by implementing recognition programs that fostered a positive work environment.
  • Fostered an inclusive workplace culture by promoting open communication channels among team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
  • Maintained inventory accuracy by conducting regular audits and updating records as needed.
  • Assisted manager in developing sales goals and tracking progress towards achieving them.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Zone Manager

Walmart
04.2014 - 03.2015
  • Considered and approved policies to support company initiatives and overall performance.
  • Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
  • Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for the company.
  • Implemented staff training programs to improve overall team skillset and reduce onboarding time for new employees.
  • Developed succession plans for key roles, ensuring smooth transitions during staff turnover periods and preserving operational continuity.
  • Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving objectives.
  • Analyzed and improved performance across zone using sales metrics and performance reports.
  • Developed reports of zone performance and presented data to upper management.
  • Enhanced efficiency by streamlining warehouse processes and implementing new inventory management systems.
  • Managed budgets effectively, controlling costs while still maintaining high-quality standards throughout the zone.
  • Fostered open communication between staff members by holding regular team meetings and encouraging feedback from all levels of the organization.
  • Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained across all departments within the zone.
  • Established and maintained safety protocols, reducing workplace accidents and ensuring OSHA compliance.
  • Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
  • Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
  • Championed sustainability efforts within the zone by implementing recycling programs and promoting energy-efficient practices among employees.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Optimized zone layouts for maximum space utilization and minimized handling times.
  • Enhanced employee morale through recognition programs celebrating outstanding individual achievements.
  • Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
  • Promoted innovation within the zone by encouraging team members to bring forth novel ideas and strategies for process improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Department Manager

Walmart
05.2005 - 04.2014
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Associate

WalMArt
04.2003 - 05.2005
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Utilized customer feedback to improve product offerings.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative Support
  • Payroll Processing
  • Bookkeeping
  • Document Management
  • Payroll and budgeting
  • Clerical Support
  • Account Reconciliation
  • Credit and collections
  • Relationship Building
  • Mail handling
  • Scheduling
  • Inventory Control
  • Employee Supervision
  • Staff Management
  • Scheduling Coordination
  • Operations Management
  • Human Resources
  • Conflict Management
  • Staff hiring
  • Supply Management
  • Training and coaching
  • Employee Training
  • Policy Implementation
  • Workflow Optimization
  • Financial Reporting
  • Team Supervision
  • Expense Reporting
  • Financial Tracking
  • Staff Training
  • Financial Accounting
  • Report Preparation
  • Event Coordination
  • Business Administration
  • Facility Management
  • Meeting planning
  • Team Bonding
  • Travel Coordination
  • Database Administration
  • Documentation expertise
  • Workflow Planning
  • Policy and procedure modification
  • Compliance Monitoring
  • Policy Development
  • Project Management
  • Budgetary Planning
  • Strategic Planning
  • Workforce Management
  • Information Protection
  • Contract Administration
  • MS Office
  • Decision-Making
  • Scheduling and Coordinating
  • Computer Skills
  • Presentation Design
  • Performance Improvement
  • Team Leadership
  • Professional and Courteous
  • Documentation And Reporting
  • Good Judgment
  • Teamwork and Collaboration
  • Problem Resolution
  • Customer Relationship Management
  • Hiring and Training
  • Work Planning and Prioritization
  • Schedule Management
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Goal Setting
  • Financial Management
  • Team Development
  • Interpersonal Relations
  • Negotiation and Conflict Resolution
  • Onboarding and Orientation
  • Task Delegation
  • Shift Scheduling
  • Human Resources Management
  • Employee Coaching and Mentoring
  • Training and Development
  • Performance reviewing

Accomplishments

  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Developed and instituted employee training and retention initiative that reduced personnel turnover by 75% within one year.

Timeline

Office Manager

Pakmail
04.2024 - Current

Front End Team Lead

Walmart
04.2018 - 08.2023

Manager

Dollar General
05.2015 - 04.2018

Assistant Manager in Training

Walmart
03.2015 - 05.2015

Zone Manager

Walmart
04.2014 - 03.2015

Department Manager

Walmart
05.2005 - 04.2014

Associate

WalMArt
04.2003 - 05.2005

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