Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Rump

Noblesville,IN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Shift Leader

Walgreens
05.2013 - 11.2023
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Billing Clerk

Defenders
09.2008 - 06.2021
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
  • Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
  • Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
  • Maintained detailed records of customer payments and billing adjustments.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with customers to resolve disputes.

Customer Service Representative

Verizon
09.1999 - 08.2008
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Assisted team members in improving their performance through constructive feedback and sharing best practices.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Education

High School Diploma -

Hazelwood Central High School
Florissant, MO
05.1980

Skills

  • Equipment Troubleshooting
  • Production Reporting
  • Operations Support
  • Customer Service Management
  • Flexible Schedule
  • Cash Handling
  • Complaint Resolution
  • Inventory Counts
  • Problem-Solving
  • Effective communication

Timeline

Shift Leader

Walgreens
05.2013 - 11.2023

Billing Clerk

Defenders
09.2008 - 06.2021

Customer Service Representative

Verizon
09.1999 - 08.2008

High School Diploma -

Hazelwood Central High School

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Stephen Rump