Summary
Overview
Work History
Education
Skills
Websites
Other Positions held
Timeline
Generic

Stephen Russell

Flower Mound

Summary

Dynamic professional with extensive experience in operations and client relations, notably at MJB Logistics. Proven track record in training and developing teams while ensuring compliance and quality control. Adept at strategic planning and effective communication, consistently enhancing customer satisfaction and operational efficiency. Committed to delivering results in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Delivery Driver

MJB Logistics
Lewisville
06.2022 - Current
  • Operated delivery vehicle to transport goods to various locations efficiently.
  • Inspected cargo for damage and verified delivery accuracy before departure.
  • Communicated effectively with dispatch and customers regarding delivery status.
  • Adhered to safety regulations while navigating various road conditions and environments.
  • Loaded and unloaded packages, ensuring proper handling of fragile items.
  • Assisted in training new drivers on best practices and company procedures.
  • Resolved delivery issues promptly to maintain high customer satisfaction levels.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.

Professional Caregiver

Home Instead
Carrollton
03.2020 - 06.2022
  • Provided personal care and companionship to clients in their homes.
  • Assisted clients with daily living activities and personal hygiene tasks.
  • Coordinated transportation for appointments and social activities for clients.
  • Maintained accurate records of client care and services provided daily.
  • Communicated effectively with families regarding client needs and changes in health.
  • Developed personalized care plans based on individual client requirements.
  • Trained new caregivers on best practices and company policies for client care.
  • Performed personal hygiene tasks including changing bed linens, providing skin care and helping with toileting needs.
  • Respected the rights of clients by maintaining confidentiality at all times.
  • Listened attentively to client concerns and relayed them appropriately to supervisor or other healthcare staff.
  • Provided respite care for families by taking over primary caregiving responsibilities temporarily while they take a break from caring for their loved one.

Caregiver/Coordinator

Heaven at Home (Home Health)
Denton
02.2019 - 03.2020
  • Maintained accurate records of client health and communicated effectively with family members regardng Client activities. Implemented measures to ensure a secure living environment for clients.
  • Collaborated with healthcare professionals to develop personalized care plans
  • Coordinated services for clients, including scheduling of caregivers.

Merchandising (Seasonal)

Neighborhood Walmart
Lewisville
10.2018 - 02.2019
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.

Food Production

Albertson’s/Tom Thumb
Lewisville
01.2018 - 10.2018
  • Conducted regular audits of food production and storage areas to identify potential risks or hazards.
  • Assisted in both Bakery and Deli departments. Assisted with fulfilling orders. Monitored product inventory and replenished as needed.
  • Followed close down procedures for both departments.

Caregiver

Senior Helpers
Richardson
08.2017 - 01.2018

Licensed Benefit Specialist

Willis Towers Watson
Richardson
09.2013 - 08.2017
  • Provided expert guidance on employee benefits and retirement plans.
  • Assisted clients in understanding coverage options and eligibility requirements.
  • Developed tailored benefits solutions to meet client needs and preferences.
  • Collaborated with team members to enhance service delivery and efficiency.
  • Maintained up-to-date knowledge of industry regulations and compliance standards.
  • Responded to member questions regarding plan benefits and provisions.

Marketing Representative

Premium Retail Services
Lewisville
08.2012 - 08.2013
  • Collaborated with retail teams to execute merchandising plans and enhance customer experience.
  • Conducted market research to identify trends and consumer preferences for targeted campaigns.
  • Implemented marketing campaigns and strategies by interacting with consumers.
  • Emphasized features and demonstrated technical knowledge to acknowledge questions about products and availability.
  • Generated sales and exposure by providing relevant product information.

Medicare Insurance Sales

Aegis Communications
Irving
09.2012 - 01.2013

Merchandising/Retail

Crossmark
Plano
03.2011 - 08.2012

Food Service Director

Good Samaritan Society
Denton
09.2008 - 09.2010
  • Oversaw daily food service operations and ensured quality standards were met.
  • Managed staff scheduling and training to enhance team performance.
  • Coordinated with vendors to secure high-quality food and supplies.
  • Implemented safety and sanitation protocols for food handling practices.
  • Monitored inventory levels and managed procurement processes effectively.
  • Facilitated communication between kitchen staff and management for seamless operations.
  • Conducted regular inspections to maintain compliance with health regulations.
  • Ensured compliance with local health codes and other applicable regulations.
  • Maintained accurate records of sales, labor costs, food costs, and waste management data.
  • Managed food service sales, costs and budget administration to keep operations in line with financial targets.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Supervised the daily operations of the kitchen, cafeteria, and catering services.
  • Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
  • Monitored inventory levels to ensure that adequate supplies were available at all times.
  • Conducted regular inspections of kitchen equipment to maintain a safe work environment.
  • Analyzed financial statements regularly to identify areas of improvement within the organization.
  • Implemented best practices for food preparation techniques, storage methods, and portion control.
  • Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
  • Prepared detailed reports on food service performance metrics for senior management.
  • Collaborated with dietitians to create specialized dietary plans for diverse needs.
  • Led sustainability initiatives to reduce waste and promote environmentally friendly practices.
  • Delegated work to staff, setting priorities and goals.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Education

Vocational Training - Nursing School

West Coast University
Dallas

General Lines Life and Health License -

State of Texas

(CPFM) & (CFM) Certified Professional Food Manager -

Prometric and Learn2Serve

LNFA Licensure/CASP Certification -

State of Texas

Certificate in Gerontology & Geriatric Services -

UT Southwestern

B.B.A – Business Administration/Entrpreneurship -

University of North Texas

Skills

  • Operations
  • Project Management
  • Account Management
  • Client Relations
  • Sales/Account Executive
  • Negotiations
  • Communication
  • Market Analysis
  • Strategic Planning
  • Team Building/Management
  • Budgeting
  • Recruiting/Staffing
  • Training & Development
  • Compliance
  • Policy & Procedures
  • Analytical Skills
  • Interpersonal Skills
  • Coaching/Mentoring
  • Observation Skills
  • Quality Control
  • Planning/Coordinating
  • Goal Setting

Other Positions held

  • Cost Plus World Market, Dallas, TX, Stock Lead/Truck Crew Supervisor
  • Black Box, Houston, TX, Scheduler/Dispatcher
  • Cedar Falls Care Center, Wichita Falls, TX, Administrator/Executive Director
  • Classic Residence by Hyatt, Dallas, TX, Resident Relations Coordinator

Timeline

Delivery Driver

MJB Logistics
06.2022 - Current

Professional Caregiver

Home Instead
03.2020 - 06.2022

Caregiver/Coordinator

Heaven at Home (Home Health)
02.2019 - 03.2020

Merchandising (Seasonal)

Neighborhood Walmart
10.2018 - 02.2019

Food Production

Albertson’s/Tom Thumb
01.2018 - 10.2018

Caregiver

Senior Helpers
08.2017 - 01.2018

Licensed Benefit Specialist

Willis Towers Watson
09.2013 - 08.2017

Medicare Insurance Sales

Aegis Communications
09.2012 - 01.2013

Marketing Representative

Premium Retail Services
08.2012 - 08.2013

Merchandising/Retail

Crossmark
03.2011 - 08.2012

Food Service Director

Good Samaritan Society
09.2008 - 09.2010

Vocational Training - Nursing School

West Coast University

General Lines Life and Health License -

State of Texas

(CPFM) & (CFM) Certified Professional Food Manager -

Prometric and Learn2Serve

LNFA Licensure/CASP Certification -

State of Texas

Certificate in Gerontology & Geriatric Services -

UT Southwestern

B.B.A – Business Administration/Entrpreneurship -

University of North Texas

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