Stephen Sackey
Houston,TX
Summary
Personable and reliable remote-ready professional with strong customer-facing experience as a Sports Therapist Manager and former HR Administrator. Excel at phone-based support, scheduling, conflict resolution, and managing sensitive information with complete accuracy. Comfortable in high-volume environments, technically proficient, and available to deliver outstanding customer service from a fully equipped home office.
Overview
6
6
years of professional experience
Work History
Stock Trader
Self-employeed
07.2023 - Current
- Analyzed market trends to identify potential investment opportunities.
- Executed trades across multiple platforms to optimize portfolio performance.
- Developed and maintained trading strategies based on technical analysis.
- Monitored financial news and reports to inform trading decisions.
- Reviewed trade performances to refine strategies and improve results.
- Booking clients and handling customer enquires via online, phone calls and email.
- Ensuring standards and customer care is prioritized with follow up emails and questionnaires.
Sports Therapist
Self Employed
03.2022 - Current
- Developed personalized rehabilitation programs for athletes to enhance recovery and performance.
- Conducted assessments to identify injuries and create tailored treatment plans.
- Implemented injury prevention strategies through strength training and flexibility exercises.
- Utilized manual therapy techniques, such as massage and joint mobilization, to alleviate pain.
- Evaluated treatment effectiveness, adjusting plans based on client progress and feedback.
- Improved patient outcomes by conducting thorough assessments and creating individualized treatment plans.
- Provided exceptional care to injured athletes using evidence-based practices in sports medicine therapies.
Sports Therapist Manager
David Lloyd
05.2022 - 06.2023
- Managing staff ensuring skills up to date promising outstanding service and booking appointments via emails, phone calls and face to face contact with customers.
- Developed personalized rehabilitation programs for athletes to enhance recovery and performance.
- Conducted assessments to identify injuries and create tailored treatment plans.
- Utilized evidence-based practices to improve patient outcomes
- Assessed patient needs through physical exams and evaluations to develop personalized treatment plans.
- Educated patients on proper body mechanics and self-care practices to improve long-term outcomes.
- Planned and carried out individually designed programs of physical treatment to maintain, improve or restore physical functioning and alleviate pain.
- Developed patient-specific home exercise programs, guiding patients on correct implementation to safely achieve goals.
- Monitored patient progress and adjusted treatment plans accordingly.
- Applied manual techniques and therapeutic exercises to improve range of motion, strength, balance and coordination.
HR Administrator
Care Direct
07.2019 - 10.2022
- Managed employee onboarding processes to enhance engagement and retention.
- Administered updates to ensure accurate employee records and compliance.
- Coordinated training sessions to promote professional development and compliance standards.
- Streamlined recruitment workflows, improving candidate experience and time-to-hire efficiency.
- Mentored junior HR staff, enhancing team capabilities and operational effectiveness.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
DHL Courier
DHL Worldwide Express
02.2021 - 03.2022
- Coordinated timely pickups and deliveries, ensuring adherence to schedule and customer requirements.
- Optimized delivery routes using GPS technology, enhancing efficiency in logistics operations.
- Maintained accurate documentation of shipments, facilitating effective tracking and accountability.
- Trained new couriers on operational procedures, promoting safety and efficiency standards.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Education
Bachelor of Science - Sports Therapy
University College Birmingham
Birmingham, United Kingdom07-2019
Skills
- Short selling
- Financial analysis
- Risk limit determination
- Margin selling
- Clinical reasoning
- Manual therapy
- Human resources information systems
- Workforce management
- Excellent communication
- Team collaboration
Timeline
Stock Trader
Self-employeed
07.2023 - Current
Sports Therapist Manager
David Lloyd
05.2022 - 06.2023
Sports Therapist
Self Employed
03.2022 - Current
DHL Courier
DHL Worldwide Express
02.2021 - 03.2022
HR Administrator
Care Direct
07.2019 - 10.2022
Bachelor of Science - Sports Therapy
University College Birmingham