Stephen Sally
Fort Myers
Summary
Experienced Security Officer specializing in safety maintenance and regular patrols in busy environments. Proven track record in conflict resolution and crisis response, significantly reducing security risks through proactive measures. Expertise in training procedures that enhance team performance and efficiency. Highly skilled in assessing suspicious activities and implementing effective surveillance strategies.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Fort Myers
02.2023 - Current
- Monitored security cameras to detect and respond to suspicious activity promptly.
- Maintained composure during emergencies while coordinating with law enforcement and emergency services.
- Secured premises by conducting thorough inspections and property patrols.
- Investigated alarms and responded to incidents as necessary.
- Reviewed footage and live feeds for trespassers and criminal activity.
- Deterred vandalism and misconduct through a highly visible security presence.
- Conducted regular security patrols of facility grounds, parking lots, and perimeter areas.
- Participated in training sessions to remain informed on current security trends.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Monitored premises and recorded activity in daily officer reports.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Adhered to post orders while maintaining a visible presence around the property.
- Monitored surveillance cameras and responded to suspicious activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Maintained accurate logs of all security related activities.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Supervisor
Mlsolutions
Punta Gorda
02.2021 - 02.2023
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Trained new employees on company policies and procedures.
- Monitored operations and reviewed records and metrics to understand company performance.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Directed and supervised team of 15 employees in daily operations.
- Organized client meetings to provide project updates.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Determined consumer needs to provide products and services appealing to larger market.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Fueler/Crew Trainer
Swissport Fueling
Fort Myers
09.2019 - 02.2021
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Assisted with daily fuel inspections including preloading and quality control.
- Operated ground service equipment including cargo loaders, refueling trucks, tugs, belt loaders and deicing vehicles.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Prepared daily reports of fuel, oil and accessory sales.
- Managed hazardous materials safely, including the disposal of oil and cleaning chemicals.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Fueled aircraft efficiently to reduce aircraft downtime and boost cycle times in order to maximize on-time departure rate.
- Followed FAA guidelines when handling hazardous materials related to fueling operations such as jet fuels, lubricants and chemicals.
- Ensured that all safety procedures were followed during fueling operations.
- Fueled and de-fuel many aircraft per flight crew and flight plan requirements.
- Completed and submitted documentation associated with fueling activities.
Airport Ramp Agent
Swissport International
Fort Myers
02.2019 - 09.2019
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Conducted thorough inspections of baggage and cargo for security compliance.
- Followed strict security protocols while handling hazardous materials.
- Ensured that all passengers' luggage was properly weighed, labeled, and loaded onto appropriate flights.
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
Education
Bachelor of Science - Business Administration And Management
American National College
Florence, KY06-2014
Skills
- Surveillance operations
- Emergency response
- Incident investigation
- Report writing
- Access control
- Security patrols
- Safety procedures
- Attention to detail
- Team collaboration
- Customer service
Timeline
Security Officer
Allied Universal Security Services
02.2023 - Current
Supervisor
Mlsolutions
02.2021 - 02.2023
Fueler/Crew Trainer
Swissport Fueling
09.2019 - 02.2021
Airport Ramp Agent
Swissport International
02.2019 - 09.2019
Bachelor of Science - Business Administration And Management
American National College
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