Open To Work
Stephen Schendel
Service Advisor
Dallas,OR
Work Preference
Summary
Dynamic Service Advisor with a proven track record at Armstrong Chevy Subaru, excelling in customer service and technical communication. Skilled in cost estimation and conflict resolution, I effectively managed service schedules and enhanced customer satisfaction through clear service recommendations, consistently achieving high customer retention rates.
Overview
31
31
years of professional experience
Work History
Service Advisor
Armstrong Chevy Subaru
McMinnville , OR
10.2022 - 07.2025
- Assisted customers with service inquiries and recommendations.
- Scheduled appointments and managed service department schedule.
- Explained service options and pricing to customers clearly.
- Discuss customer concerns or maintenance concerns and evaluate needed service.
- Communicated with technicians to relay customer needs and concerns.
- explain recommended repairs or maintenance needed and cost.
- Processed customer payments and maintained accurate transaction records.
Service Advisor
Power Auto Group
Salem , OR
- Assisted customers in understanding service options and vehicle maintenance needs.
- Scheduled service appointments and managed daily workflow for the service department.
- Prepared detailed service reports for customers outlining recommended services.
- Greeted customers and addressed their needs in a professional manner.
- Communicated with technicians regarding repair status and customer inquiries.
- Coordinated with parts department to ensure availability of necessary components.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Upsold additional products or services when appropriate.
- Prepared invoices for services rendered and collected payments from customers.
Education
High School Diploma -
Paris High School
Paris, IL05-1982
Skills
- Customer service
- Service scheduling
- Technical communication
- Parts coordination
- Cost estimation
- Time management
- Reporting and documentation
- Team player mentality
- Mechanical aptitude
- Multitasking and organization
- Point-of-sale system
- Data entry
- Service estimates
- Strong work ethic
- Service recommendations
- Problem-solving aptitude
Affiliations
- When not working I enjoy golfing, glass making and working with my hands (yard work, remodeling...)
- i enjoy spending time with family and friends
Timeline
Service Advisor
Armstrong Chevy Subaru
10.2022 - 07.2025
Service Advisor
Power Auto Group
High School Diploma -
Paris High School
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