Stephen Schmidt
Tampa,FL
Summary
Operations executive with expertise in leading clinical environments and optimizing processes to enhance patient retention and revenue. Demonstrated success in building high-performing teams within multi-site healthcare organizations. Combines strategic insight with operational discipline to improve workforce performance and patient satisfaction while ensuring compliance and service excellence.
Overview
20
20
years of professional experience
Work History
Interim Chief Operating Officer/Regional Director of Operations
AgeRejuvenation
Tampa, USA
09.2024 - 04.2025
- Boosted patient retention from 38% to 54% by streamlining clinical engagement and enhancing service scheduling.
- Delivered 25-45% revenue growth per site by optimizing treatment adherence and improving recurring visit conversion.
- Established KPI-driven operations framework to increase throughput, reduce no-shows, and improve patient satisfaction.
- Led EMR enhancements to improve billing accuracy, scheduling workflows, and compliance reporting.
- Reduced wait times and labor inefficiencies via workforce optimization and lean clinic workflow redesign.
- Oversaw budget management, ensuring alignment with company financial goals and resources.
- Implemented process improvements to drive productivity across various departments.
- Managed cross-functional teams to streamline operations and enhance interdepartmental communication.
- Led risk management initiatives to identify and mitigate potential operational challenges.
- Established performance metrics to evaluate operational success and drive accountability.
- Established plans to address productivity, operational performance and staff retention and satisfaction.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Monitored performance metrics to ensure quality standards are met.
Vice President of Operations
Biodesign Wellness
Tampa, USA
08.2022 - 12.2024
- Led strategic initiatives that exceeded targets for SSP, membership, and patient satisfaction.
- Developed workforce planning and recruitment programs for NPs, coordinators, and care promoters, reducing turnover.
- Standardized protocols to streamline operations, reduce appointment delays, and optimize resource allocation.
- Led HIPAA/OSHA compliance efforts, maintained regulatory alignment across all clinical services.
- Utilized KPIs and operational dashboards to guide decision-making and process improvement.
Orthopaedic Clinical Operations Manager
Orthopaedic Associates of West
Clearwater, USA
02.2020 - 09.2022
- Introduced standardized protocols to increase throughput and unify operations across all sites.
- Boosted revenue through improved medication protocols and patient flow.
- Led cross-functional teams to reduce friction between front/back office, enhancing team cohesion.
- Rotated across all sites to provide direct leadership and ensure quality service delivery.
Operations Manager
East West Physicians
Coconut Creek, USA
09.2017 - 12.2019
- Increased patient retention to 80% by revamping BHRT education and improving engagement.
- Served dual role as medical assistant and wellness consultant, enhancing care delivery.
Corporate Wellness Director
Porter Adventist Hospital
Denver, USA
02.2012 - 09.2017
- Led heart disease and diabetes education campaigns for 380+ patients; results published as a case study.
- Acted as key liaison for senior care service coordination and patient transport compliance.
COO & Owner
Fitness.Biz
Winter Park, USA
09.2008 - 01.2012
- Built and scaled performance-focused wellness programs for athletes and general population.
- Managed hiring, training, and performance of trainers to maintain high service quality and operational consistency.
Manager/Head Trainer
Fitness Together
Baldwin, USA
04.2005 - 08.2008
- Oversaw daily operations and staff management in fitness training environments.
- Conducted performance evaluations to ensure quality of training delivered to clients.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented client engagement strategies to enhance retention.
- Coordinated team schedules to optimize resource allocation and maximize efficiency.
- Trained and mentored new trainers on fitness protocols and customer service standards.
Education
Bachelor of Science (B.S.) - Healthcare Administration / Exercise Science
SUNY Brockport
Brockport, NYSkills
- Strategic Planning & Execution
- Multisite Clinical Operations
- Healthcare Change Management
- Regulatory & Compliance Oversight (HIPAA, OSHA)
- Patient Experience Strategy
- Cross-Functional Leadership
- EMR Optimization & Data Integrity
- Financial Management & P&L Accountability
- Physician & APP Recruitment
- KPI Development & Operational Dashboards
- Process Improvement & Lean Methodologies
- Value-Based Care & Preventive Models
- Executive leadership
- Business analysis
- Process improvement
- Financial management
- Risk management
- EMR optimization
- Operational strategy
- Regulatory compliance
- Cross-functional collaboration
- Acquisition integration
- Budgeting and forecasting
Personal Information
Willing To Relocate: Anywhere
Timeline
Interim Chief Operating Officer/Regional Director of Operations
AgeRejuvenation
09.2024 - 04.2025
Vice President of Operations
Biodesign Wellness
08.2022 - 12.2024
Orthopaedic Clinical Operations Manager
Orthopaedic Associates of West
02.2020 - 09.2022
Operations Manager
East West Physicians
09.2017 - 12.2019
Corporate Wellness Director
Porter Adventist Hospital
02.2012 - 09.2017
COO & Owner
Fitness.Biz
09.2008 - 01.2012
Manager/Head Trainer
Fitness Together
04.2005 - 08.2008
Bachelor of Science (B.S.) - Healthcare Administration / Exercise Science
SUNY Brockport
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