STEPHEN SEAHOLM
Napa,CA
Summary
Reliable and personable Senior Manager with over ten years of experience providing first class customer service. Imparts clear vision to guide cohesive, high-performing teams. Excellent interpersonal skills with proven ability to build positive relationships with diverse staff and clientele.
Overview
15
15
years of professional experience
Work History
Senior Manager of Hospitality
Far Niente Wine Estates
03.2022 - Current
- Oversees 50 employees and daily operations of Far Niente and Nickel & Nickel tasting rooms generating $17 million in sales for 2022
- Assisted in managing FNWE wine club growth by 2,000 members year over year.
- Implemented and developed operational standards, policies and procedures for 2 properties
- Identified cost improvement changes and cost savings plans to increase company savings.
- Create monthly schedules for 50 employees, across 2 tasting rooms and events department.
- Conducts performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Tasting Room Manager
Far Niente Wine Estates, Nickel & Nickel Winery
03.2021 - 03.2022
- In charge of interviewing, hiring, and training of all new hospitality employees
- Developed, implemented, and lead daily pre-shift meetings to maintain hospitality standards, sales goals, and team moral
- Created and executed updated tasting room programming that resulted in 20% sales increase year over year.
- Successful community and industry outreach to Increase tasting room traffic.
- Managed scheduling of employees for shifts, taking into account customer traffic and labor costs.
- Responsible for ordering and distributing all supplies for hospitality department and managing costs.
Tasting Room Manager
Ste. Michelle Wine Estates, Conn Creek Winery
05.2019 - 02.2021
- Managed and executed all DTC shipping operations totaling $2 Million.
- Prepared and presented weekly financial reports of both tasting room and events programs.
- Developed and executed new tasting room and events programming
- Managed wine and merchandise inventories while developing new merchandise programming that increased sales by 10% year over year
- Logged daily sales, performed cash reconciliation, and completed daily cash and check deposits
Tasting Room Supervisor
Ste. Michelle Wine Estates, Patz & Hall Winery
07.2018 - 05.2019
- Assisted in developing and executing new sparkling wine and culinary experiences to the hospitality program.
- Managed all reservations and customer service correspondence to ensure customer satisfaction
- Trained and mentored all new personnel to maximize quality of service and performance.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Wine Educator
Ste. Michelle Wine Estates, Stag’s Leap Wine Cellars
07.2016 - 07.2018
- Provide excellent customer service to create memorable wine country experiences with both tours and tastings.
- Operate POS systems and take care of customer transactions for both cash and CC tender
- Effectively communicate benefits of wine club membership and sign up new members
- Represented establishment professionally with guests and earned consistent repeat and referral business.
Front of House Manager
The Grill at Wente Vineyards
01.2015 - 05.2016
- Oversee the hiring and management of 25 employees to provide quality food and service experiences for entire golf club.
- Managed day-to-day FOH operations to drive quality, standards, and meet both customer and business expectations.
- Hire, train and provide leadership to new employees
- Manage beverage inventory, submit wine, liquor and beer orders
- Utilize Microsoft Word and Excel to perform weekly purchase recap and cost percentages
- Conduct safety checks throughout shift to assure health and safety standards are met/exceeded
- Resolved guests complaints while maintaining positive customer environment.
General Manager
Buttercup Grill and Bar
07.2008 - 01.2015
- Supervise/motivate 25 floor and kitchen staff to provide quality food+service
- Assist VP of Operations in hiring process, providing training and leadership to new employees
- Ensure service excellence by actively engaging customers, resolving issues and complaints, and proactively seeking to prevent service and food quality issues
- Log daily sales, perform cash reconciliation, and complete daily cash and check deposits
- Manage inventory, completing and submitting food, beverage, and supply orders regularly
Skills
- Business Management and Development
- Scheduling and Coordinating
- Budgeting and Resource Management
- P&L Responsibility
- Sales Strategies
- Event Planning and Management
- RFP Responses
- Cross-Functional Collaboration
Timeline
Senior Manager of Hospitality
Far Niente Wine Estates
03.2022 - Current
Tasting Room Manager
Far Niente Wine Estates, Nickel & Nickel Winery
03.2021 - 03.2022
Tasting Room Manager
Ste. Michelle Wine Estates, Conn Creek Winery
05.2019 - 02.2021
Tasting Room Supervisor
Ste. Michelle Wine Estates, Patz & Hall Winery
07.2018 - 05.2019
Wine Educator
Ste. Michelle Wine Estates, Stag’s Leap Wine Cellars
07.2016 - 07.2018
Front of House Manager
The Grill at Wente Vineyards
01.2015 - 05.2016
General Manager
Buttercup Grill and Bar
07.2008 - 01.2015
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