Stephen Sears
Hampton,VA
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to group success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist 2210-GS09
Defense Health Agency
Fort Eustis, VA
07.2024 - Current
- Administer network account access through Active Directory.
- Launch ACAS scans on all systems in managed OUs, addressing all vulnerabilities with patches or re-image.
- Manage Microsoft licensing through DEPO.
- Process all DoD form 2875 requests.
- Image all regular user assets, kiosks, and operatory computers.
- Utilize MECM to designate software deployment, repair software clients, and push configuration manager actions remotely.
- Address all incoming user tickets and requests in servicenow.
Computer Equipment Specialist III
Alaka'ina Foundation
Fort Eustis, VA
04.2022 - 07.2024
- Created, deleted, and updated user and computer accounts in Active Directory.
- Imaged NIPR and SIPR assets for users in the organization.
- Tracked CVEs and NEC cyber taskings, patching systems with vulnerabilities.
- Utilized Servicenow for ticket management.
IT Support Technician II
TQI Solutions
Norfolk, VA
12.2021 - 04.2022
- Handled user requests for printers, laptops, asset deployment, and standard troubleshooting.
- Assisted new users with 0365 applications.
- Upgraded computer hardware to improve performance.
- Ran network cables through buildings in Organization.
IT Technical Support Specialist
Indel Power
Portsmouth, VA
10.2020 - 12.2021
- Managed user and computer accounts, as well as security and distribution groups in Active Directory.
- Imaged computers for deployment across branches.
- Phone system administration.
Tactical Air Operations Controller
United Sates Marine Corps Reserves
Virginia Beach, VA
12.2015 - 12.2021
- Deployed strategic air command capabilities.
- Setup and utilized computer and communication equipment.
- Monitored computer equipment for failure, errors, and messages.
Education
Associate of Science - Social Sciences
Thomas Nelson Community College
Hampton, VA05-2018
Skills
- Active Directory User and Computer account management
- Cyber Security scanning and analysis
- Hardware and Software troubleshooting
- ServiceNow ticket management
- Customer Service and support
- Network troubleshooting
Certification
- A+, CompTIA (Jan 2023 - Present)
- Security+, CompTIA (Oct 2020 - Present)
- Project+, CompTIA (Feb 2023 - Present)
- ITILv4 Foundation, AXELOS (Aug 2022 - Present)
Timeline
IT Specialist 2210-GS09
Defense Health Agency
07.2024 - Current
Computer Equipment Specialist III
Alaka'ina Foundation
04.2022 - 07.2024
IT Support Technician II
TQI Solutions
12.2021 - 04.2022
IT Technical Support Specialist
Indel Power
10.2020 - 12.2021
Tactical Air Operations Controller
United Sates Marine Corps Reserves
12.2015 - 12.2021
Associate of Science - Social Sciences
Thomas Nelson Community College