Stephen Semmel
Blackstone,MA
Summary
Accomplished leader with expertise in operations management and team development at UG2. Enhanced productivity by 20% through strategic planning and process improvements. Skilled in conflict resolution and employee motivation, fostering a collaborative work environment. Proven track record in quality control and safety protocols, ensuring high standards and client satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Supervisor/ Scheduler /dispatcher
UG2
02.2020 - Current
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated workflow among staff to optimize productivity and resource allocation.
- Implemented process improvements that increased service quality and reduced downtime.
- Facilitated communication between departments to enhance collaboration and problem-solving efforts.
- Trained and mentored team members on best practices and operational procedures.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated workflow to optimize efficiency and productivity across multiple teams.
- Managed inventory levels, reducing waste and improving resource allocation strategies.
- Implemented process improvements that enhanced service delivery and client satisfaction.
- Collaborated with cross-functional teams to streamline communication and project execution efforts.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Played an instrumental role in recruiting top talent to build a highly skilled workforce capable of meeting diverse company needs.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
- Developed comprehensive training programs for new employees, increasing overall productivity levels.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively
- Effectively schedule employes
- Dispatch and delegate calls associated to each department and correctly organize the correct department to the tasks .
Lead Supervisor Stadium Operations
C&W Services
02.2005 - 2020
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated workflow among staff to optimize productivity and resource allocation.
- Implemented process improvements that increased service quality and reduced downtime.
- Facilitated communication between departments to enhance collaboration and problem-solving efforts.
- Trained and mentored team members on best practices and operational procedures.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated workflow to optimize efficiency and productivity across multiple teams.
- Managed inventory levels, reducing waste and improving resource allocation strategies.
- Implemented process improvements that enhanced service delivery and client satisfaction.
- Collaborated with cross-functional teams to streamline communication and project execution efforts.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Played an instrumental role in recruiting top talent to build a highly skilled workforce capable of meeting diverse company needs.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
- Developed comprehensive training programs for new employees, increasing overall productivity levels.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively
- Effectively schedule employes
- Dispatch and delegate calls associated to each department and correctly organize the correct department to the tasks .
Crew Chief Supervisor
Anubis LTD
02.2005 - 09.2010
- Oversaw daily operations, ensuring compliance with safety protocols and efficient workflow management.
- Trained and mentored new crew members, enhancing team performance and operational efficiency.
- Coordinated equipment maintenance schedules, minimizing downtime and improving reliability of operations.
- Streamlined communication between departments, fostering collaboration and enhancing service delivery.
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Enforced strict safety protocols to protect crew members.
- Built stages and concerts at indoor and out door venues through out New England and surrounding areas
Framer / Builder
Crotoeu Construction
01.2003 - 02.2005
- Constructed and assembled framing structures according to blueprints and specifications.
- Operated hand and power tools safely and efficiently for frame installation.
- Collaborated with team members to ensure timely project completion and adherence to quality standards.
- Inspected materials for defects, ensuring optimal quality before installation.
- Assisted in maintaining a clean and organized work environment for enhanced productivity.
- Trained new workers on safety protocols and proper tool usage to promote a safe workplace culture.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
- Coordinated material deliveries to align with project timelines, reducing downtime on-site.
Education
No Degree - General Studies
Woonsocket High School
Woonsocket, RISkills
- Team management
- Motivational techniques
- Employee engagement
- Employee development
- Priority management
- Task delegation
- Complex Problem-solving
- Training and mentoring
- Staff development
- Schedule development
- Policy enforcement
- Decision-making
- Strategic planning
- Employee motivation
- Staff management
- Process monitoring and improvement
- Customer service
- Inventory control
- Negotiation
- Processes and procedures
- Staff discipline
- Operations management
- Expectation setting
- Attention to detail
- Safety protocols
- Coaching and mentoring
- Conflict resolution
- Quality control
- Workflow management
Certification
Fork certified
Timeline
Lead Supervisor/ Scheduler /dispatcher
UG2
02.2020 - Current
Lead Supervisor Stadium Operations
C&W Services
02.2005 - 2020
Crew Chief Supervisor
Anubis LTD
02.2005 - 09.2010
Framer / Builder
Crotoeu Construction
01.2003 - 02.2005
No Degree - General Studies
Woonsocket High School