Stephen Serna
Rialto,CA
Summary
Dedicated, hardworking restaurant management professional with progressive leadership and operations experience. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Driven to raise standards for all aspects of guest, and business relations. Expertise in partnership cultivation, new business establishment and long-term revenue-generating strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Cracker Barrell Old Country Store
Rialto, CA
10.2023 - 04.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw food preparation, production and presentation according to quality standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Area Operations Manager
Dave & Buster's
Arcadia, CA
08.2022 - 07.2023
- Implemented innovative strategies designed to increase efficiency while reducing costs.
- Motivated staff members towards achieving goals set out by upper management.
- Organized team building exercises designed to promote collaboration among colleagues within the area operations department.
- Developed and implemented operational policies and procedures to ensure efficient workflow as well as monitored staff performance, ensuring adherence to company standards of quality and productivity.
- Resolved customer service issues and complaints in a timely manner.
- Managed daily operations of the area, including scheduling, training and supervision of personnel.
- Conducted regular safety inspections to identify potential hazards or risks as a]well as collaborate with other departments to develop strategies that would improve overall organizational effectiveness.
- Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary, and Identified opportunities for process improvement through analysis of existing systems and procedures.
Restaurant Manager
Applebees
Montebello & Montclair, CA
02.2022 - 08.2022
- Manage day-to-day FOH operations to drive quality, standards, and meet customer expectations
- Perform cash handling actives and secured nightly bank deposits.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
General Manager
Ben's Fast Food
West Hollywood, CA
03.2021 - 02.2022
- Job duties include placing inventory orders, scheduling staff members, ensuring food quality/safety, managing/completing catering orders, managing staff on the shift, and managing labor costs
- Responsible for all interviewing, hiring, training, and developing of new staff members to ensure quality and efficiency
- Foresee any and all aspects of the kitchen/restaurant.
Restaurant Manager
The Cheesecake Factory
Cerritos, Arcadia, Pasadena, Marina Del Rey, & Redondo Beach, CA
08.2015 - 03.2021
- Job duties include managing sales, labor, food quality, and staff of 50+ employees
- Development of staff is also a priority to ensure efficiency and absolute guest satisfaction.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
East Los Angeles College
Skills
- Restaurant operations
- Labor and food cost control
- Service recovery
- Budgeting
- Catering
- Excellent guest service
- Staff management
- Problem-solving skills
- Interpersonal communication
- Team oriented as well as an independent worker
- Strategic Planning
- Employee Development
Certification
EMT License & Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Restaurant Manager
Cracker Barrell Old Country Store
10.2023 - 04.2024
Area Operations Manager
Dave & Buster's
08.2022 - 07.2023
Restaurant Manager
Applebees
02.2022 - 08.2022
General Manager
Ben's Fast Food
03.2021 - 02.2022
Restaurant Manager
The Cheesecake Factory
08.2015 - 03.2021
East Los Angeles College
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