Stephen Shaffer
Phoenix,AZ
Summary
Dedicated leader with excellent communication, time management and computer skills. Looking for a career that will utilize learned skills while giving the opportunity to learn new ones. Hardworking and innovative, known for ability to be relied upon to work under pressure and adapt to new situations and challenges. This allows for the chance to enhance the organizational brand.
Overview
2025
2025
years of professional experience
Work History
Department Manager
Albertsons
03.2019 - Current
- Handled escalated customer issues, driving customer satisfaction and repeat business
- Maintained calm demeanor and professionally managed issues in accordance with company standards
- Delivered constructive feedback and developmental support to department staff
- Monitored market trends and took actions to meet customer demands
- Utilized computer and point of sale systems for maintaining inventory and managing profit and loss
- Maximized sales and long-term profitability to achieve department goals
- PIC "person in charge" certified
Program Specialist
Western Los Angeles County Council
- Enforced rules and regulations of recreational facilities to maintain discipline and ensured safety
- Managed daily operations of recreational facilities
- Discussed and resolved participant complaints
- Encouraged participants to develop own activities and leadership skills through group discussions
- Discussed rules, regulations and work-related problems
- Provided for entertainment and set up related decorations and equipment
- Organized, led and promoted interest in recreational activities for 1000 plus scouts
- Maintained time and attendance forms and inventory lists
- Explained rules and safety procedures to participants in recreational activities and demonstrated use of materials and equipment
- Greeted new arrivals to activities, introduced them to other participants, explained facility rules and encouraging participation
Equipment Operator
NRG Staging
11.2018 - 11.2019
- Fastened and stacked materials and products onto equipment with hand tools and fastening devices
- Determined load weights and checked against lifting capacities to prevent overload
- Moved product from staging and storage areas into rail cars, trailers or containers
- Manipulated controls to set, activate and adjust mechanisms on machinery
- Inspected equipment for defects and safe operating conditions before and after shifts
- Maintained equipment, making emergency adjustments and assisting with major repairs as necessary
- Learnt and followed safety regulations
- Coordinated positioning or moving loads in response to hand or audio signals from crew members
- Arranged company marketing events and attended industry conferences to attract new clients
- Rigged and mounted camera systems using industry-standard equipment
Education
Associate of Science - Biological Sciences
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ05-2027
GED -
Maricopa Community Colleges, Rio Salado Community College
Phoenix11-2021
Skills
- Interpersonal Communication Skills
- Sales Skills
- Customer Interaction
- Client Relationships
- Continuous Improvement
- Relationship building and management
- Strategies and goals
- Rules and regulations
- Operations
- Regulatory standards
- Problem resolution
- Professionalism
References
References available upon request
Timeline
Department Manager
Albertsons
03.2019 - Current
Equipment Operator
NRG Staging
11.2018 - 11.2019
Program Specialist
Western Los Angeles County Council
Associate of Science - Biological Sciences
Maricopa Community Colleges, Paradise Valley Community College
GED -
Maricopa Community Colleges, Rio Salado Community College
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