Stephen Shaffer
Austin,TX
Summary
Director of sales that is successful at exceeding goals on cold calls, sales, customer visits, and new client capture while remaining focused on increasing sales through current customers. Helping coworkers exceed their goals and growing their career paths by mentoring, training, and hiring.
Sales professional with commitment to excellence and history of delivering impactful results. Extensive experience in developing and executing sales strategies that align with business objectives. Known for fostering collaborative team environment and adapting to dynamic market conditions. Proficient in client relationship management and strategic planning.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Sales
Hometown Hero CBD
12.2020 - Current
- Manage and oversee the sale operations
- Helped grow the company from $10 million to $35 Million a year.
- Designed plans strategically to meet sales targets
- Develop and cultivate relationships with clients and determined product pricing
- Communicate value propositions through presentations and proposals
- Training new hires and continuing to evaluate sales reps based on performance
- Meeting 1 on 1 with sales reps to go over KPI’s, metrics, and sales tools
- Develop and implement sales plans to increase company profits and motivate employees to hit sales goals and KPI’s
- Managed high end clients to grow sales and consult on their business
- Continued sales training for current sales reps to increase their sales skills by mentoring.
Cloud Solutions Sales Agent
Comcast
04.2017 - 05.2020
- Selling Office 365, Antivirus, Websites, Backup and Recovery, and Domains
- Cold Calling and building relationships with customers
- Pointing DNS records to new office365 server
- Migrating Data out of old mailboxes into new office 365 email box
- Setting up Email Boxes via office365 admin portal
- Placing orders through Comcast marketplace and logging sales in salesforce
- Consulting customers about security issues on email and branding the business
- Consulting BVE customers about office365 and their phone integration
- Team leads for pilot program new hires target Comcast.net email
- Training support reps on business center in office 365
- Team-lead for helping reps on sales issues
Permanent Placement Technology Division
Open Systems Technology
10.2015 - 06.2016
- Recruiting IT candidates to fill positions (LinkedIn, CareerBuilder, Dice, CRM system)
- Cold calling and building relationships with clients
- Setting up interviews
- Interviewing candidates
- Negotiating salaries, benefits, etc. with client on behalf of candidate
- Writing job descriptions
- Posting Jobs online
- Setting up client visits
Regional Sales Manager
GHA Technologies
06.2015 - 12.2015
- Cold calling accounts to set up customer visits
- Design in technology products to help companies scale and grow
- Work closely with the MFG sales reps to negotiate pricing to provide quotes to the customer
- Building relationships with CIO’s, IT Directors, IT Managers, and Engineers
- Work with the distributors to make sure product was delivered on time
- Give presentations to customers on products and services we offer
- Visit customers to discuss potential projects in their IT environment
Account Executive
Robert Half Technology
02.2014 - 10.2014
- Cold calling accounts to set up customer visits
- Received job orders from customers for my recruiters to fill the position
- Facilitated the interviews between the client and the candidate
- Spoke with IT Directors, IT Managers, and CIOs about upcoming IT Projects
- Give presentations to customers on services we offer
Account Executive
ASI System Integration
08.2013 - 02.2014
- Cold calling into accounts to build a relationship with the customer and to find out new contacts in the account
- Work with the customer’s IT team on projects that maybe upcoming or going on currently
- Setting up onsite visits with customers and prospects
Account Manager
CDW
01.2010 - 05.2013
- Implemented a consultative selling approach on all calls
- Worked with my customers' IT staff for projects and daily IT needs (switches, routers, access points, servers, storage, phone systems, software as a service, internet, and installs)
- Met with my customers to go over forecast on their IT initiatives for the year
- Make sure to meet budget requirements on projects by working with manufacture reps
- Give presentations to customers on products and services we offer
Outside Account Manager
Simple Worldwide
01.2008 - 06.2009
- Bring on new accounts we were currently not doing business in
- Get business from new accounts while working with engineering and purchasing to obtain business
- Giving sales presentations to new and existing customers on products and services
- Work with the customers engineering team to design in products specifically for their products
- Make sure products were delivered on time to keep customers projects completed as scheduled
Education
Associate in Science - Business
Gloucester County College
01.2004
Skills
- Leadership and Coaching
- Deal closing
- Pipeline development
- National account management
- Consulting Sales Approach
- Problem-Solving and Critical Thinking
- Prospecting, Lead Generating, and Closing
- Sales presentations
- Trade show representation
- Sales team training and leadership
- Revenue growth
- Sales funnel management
Accomplishments
- Supervised team of 12 staff members.
- Achieved 30% company growth through effectively helping with training sales reps, bringing on new clients, and helping grow existing business.
Certification
- Plantronics Contact Center Sales Certification
- Plantronics Unified Communications Sales Certification
- G Suite Sales Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Sales
Hometown Hero CBD
12.2020 - Current
Cloud Solutions Sales Agent
Comcast
04.2017 - 05.2020
Permanent Placement Technology Division
Open Systems Technology
10.2015 - 06.2016
Regional Sales Manager
GHA Technologies
06.2015 - 12.2015
Account Executive
Robert Half Technology
02.2014 - 10.2014
Account Executive
ASI System Integration
08.2013 - 02.2014
Account Manager
CDW
01.2010 - 05.2013
Outside Account Manager
Simple Worldwide
01.2008 - 06.2009
Associate in Science - Business
Gloucester County College
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