Stephen Shelton
Business Owner & Sales Associate
Argyle,MI
Summary
Proven achiever in sales and customer service, and excels in fostering client relationships and driving business growth, as demonstrated at The UPS Store. With expertise in sales development and teamwork, using a strategic approach consistently to surpasses sales targets. Skilled in inventory control and problem-solving, enhancing team efficiency and customer satisfaction. Highly experienced worker, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Lead Pharmacy Technician
CVS HEALTH CORPORATION
Carlyle, Illinois
03.2025 - Current
- Supervised daily pharmacy operations, ensuring compliance with regulations and quality standards.
- Trained and mentored junior technicians to enhance team efficiency and service quality.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented workflow improvements, increasing prescription turnaround time by streamlining tasks.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Sales Associate
The UPS Store
12.2022 - 02.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
Walgreens Pharmacy Technician
Walgreens
02.2019 - 03.2021
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Counted and measured medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Set up and modified patient profiles to include current medications and insurance details.
Land Surveyor
James Surveying
07.2019 - 12.2019
- Set up precise measurement and control equipment.
- Assessed individual survey project needs and planned workflows.
- Completed large-scale boundary surveys for commercial and residential projects, enhancing client satisfaction.
- Measured and marked property lines and key topographic features.
Team Member
Target
07.2016 - 02.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained productive, efficient approach to all tasks.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Assisted with inventory counts and stocking of merchandise.
- Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
Education
GED -
Jefferson Community College
1687 Missouri State Rd, Arnold, MO 63010 05.2001 -
Skills
Product Sales
Customer Service
Sales Development
Customer Needs Assessment
Teamwork and Collaboration
Listening Skills
Inventory Control
Time Management
Multi-tasking strength
Business Development
Problem-Solving
Order Processing
Timeline
Lead Pharmacy Technician
CVS HEALTH CORPORATION
03.2025 - Current
Sales Associate
The UPS Store
12.2022 - 02.2024
Land Surveyor
James Surveying
07.2019 - 12.2019
Walgreens Pharmacy Technician
Walgreens
02.2019 - 03.2021
Team Member
Target
07.2016 - 02.2019
GED -
Jefferson Community College
05.2001 -