Stephen Sheridan
Tiffin
Summary
Accomplished Technical Support Consultant and CNC Machinist at National Machinery, renowned for elevating customer service standards through exceptional CRM and mechanical assembly skills. Expert in leveraging precision measurement and critical thinking to surpass project goals, demonstrating a steadfast commitment to quality and efficiency.
Overview
17
17
years of professional experience
Work History
Technical Support Consultant
National Machinery
04.2022 - Current
- Managed high levels of call flow and responded to technical support needs.
- Supported Customers with machine down situations by providing over the phone assistance and parts quotes.
- Provided detailed instructions on repairs via email, phone and XMreality.
- Managed large repair projects by overseeing the progress and needs of each repair.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Test Engineer
National Machinery
05.2022 - 04.2023
- Responsible for testing new machines and verifying they meet customer and company specifications
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Field Service Technician /Machine Assembler
National Machinery
11.2014 - 05.2021
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Worked with heavy machinery and various power tools when assembling parts.
- Read and interpreted blueprints, schematics and drawings to assemble parts and products.
- Cleaned, lubricated and adjusted parts and components, keeping parts fully functional.
- Trained and instructed coworkers in proper assembly techniques.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Notified engineering of errors and discrepancies.
CNC Machinist
National Machinery
08.2008 - 11.2014
- Manually set up machinery, lathes, and grinders.
- Properly loaded and unloaded materials in and out of machines.
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
- Maintained tight tolerances with design specifications.
- Used various precision measuring instruments to check workpiece accuracy.
- Utilized CAD and CAM software to design tool paths, select cutting tools and set machine parameters.
- Calibrated and aligned machine components for proper functioning.
Education
High School Diploma -
Tiffin Columbian High School
Tiffin, OH05-2004
Certificate of Technical Studies - Precision Machining
Vanguard-Sentinel Career Center
Tiffin, OH05-2004
Skills
- Precision measurement
- Mechanical assembly
- Hand tools proficiency
- Machine operation
- Visual inspection
- Safety practices
- Testing equipment operation
- Blueprint reading
- Product assembly
- Critical thinking
- Customer relationship management (CRM)
- Project management
Timeline
Test Engineer
National Machinery
05.2022 - 04.2023
Technical Support Consultant
National Machinery
04.2022 - Current
Field Service Technician /Machine Assembler
National Machinery
11.2014 - 05.2021
CNC Machinist
National Machinery
08.2008 - 11.2014
High School Diploma -
Tiffin Columbian High School
Certificate of Technical Studies - Precision Machining
Vanguard-Sentinel Career Center
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