Summary
Overview
Work History
Education
Skills
Websites
Certification
Certifications In Progress
Timeline
Generic

Stephen Skodack

Fort Worth,Tx

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

IT Technician

GTS Technology Solutions
06.2023 - Current
  • Performs hardware installations, software updates, and conducts performance tuning for first responder vehicles wireless wide area network systems
  • Diagnoses and repairs complex on-vehicle electronic components, from individual components and wiring to system level diagnosis and troubleshooting
  • Ability to use a variety of diagnostic techniques, including interviewing the drivers to describe the issue, physical examination, and use of diagnostic tools, voltage meters, test lights to properly assess issues
  • Installs necessary software

Merchandising Service Associate-Plant Service

Lowes
04.2023 - 06.2023
  • Assisted MST team in providing exceptional customer service and communication in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Assisted management with inventory analysis and procurement, development and implement process improvements
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
  • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
  • Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications
  • Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time); familiar with warehousing principles such as triadic design and inventory control
  • Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
  • Interact with customers and peers to diagnose and resolve problems related to various maintenance materials related to HVAC, lumber, paints, electrical, plumbing, welding, garden equipment and any other hardware/tools

Print Support Specialist

Ricoh, USA
04.2022 - 07.2022
  • Assisted technicians in a government facility with customer services based on the programing and hardware specifications provided by the client
  • The role was in support of the Metropolitan Transportation Services of San Antonio, Tx
  • Carried out day-to-day operations that led to the auditing and maintenance of over 125 different machines in different locations across the campus
  • Assisted management develop and implement process improvements
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
  • Adhere to established policies and procedures
  • Make sound business decisions, under direction by following documented procedures
  • Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
  • Interact with customers and peers to diagnose and resolve problems

Security Installation Technician

ADT Security
01.2021 - 06.2021
  • Assisted technicians in the facility to perform processes for the installation and calibration of CCTV and wireless security systems
  • Used well versed understanding of organizational policy and processes to carry out effective and efficient day-to-day operations and special projects while demonstrating strong attention to detail with time management and decision-making skills
  • Assisted management develop and implement process improvements
  • Setup and run complex process equipment crucial to the installation of security systems
  • Solved complex problems with changing installation architecture
  • Performed complex network diagnostics for wireless and wired security configurations

Delivery Driver

Door Dash
10.2020 - 01.2021
  • Cultivated a better world through delivering a fast service, without being the typical “fast-food” experience
  • Continually learned and demonstrated how to operate in a strong business by delivering a great guest experience
  • Drove in varying weather conditions while delivering within standard time constraints
  • Successfully operated vehicles to lawful safety standards while navigating a variety of routes throughout delivery area
  • Transported a wide range of commodities, according to transit routes and timeframes
  • Provided meticulous guarantee that orders were correctly executed in pursuit of excellent customer satisfaction; Strong attention to detail with time management and decision-making skills within a fast paced environment

SMT&SA Technician

Northrop Grumman
03.2020 - 10.2020
  • Assisted engineers in performing processes for the development and production of printed circuit boards utilizing knowledge of technical operations and troubleshooting procedures with a of variety of laboratory hardware and electronic test equipment
  • Used well versed understanding of organizational policy and processes to carry out effective and efficient day-to-day operations and special projects; proficient with Microsoft Office Suite and excellent written/verbal communication skills
  • Helped engineers develop and implement process improvements
  • Setup and run complex process equipment crucial to the production of printed circuit boards
  • Provided metrics and analysis to support forward-looking decision-making based on data
  • Captured required process data, analyzed, and made recommendations to engineers

Team Lead Security Advisor

Apex International
01.2019 - 06.2019
  • Served in leadership role with all confidential contracts
  • Creating a product based on analysis of security and/or counterintelligence data
  • Used well versed understanding of organizational policy and processes to carry out effective and efficient day-to-day operations and special projects
  • Private security force capable of quick dispersal
  • Surveillance and asset protection
  • 24/7 on call for international travel
  • Established and managed cost, schedule, and performance baselines for programs

Armed Security Officer

Allied Universal Security
10.2018 - 01.2019
  • Provided level three security for Lockheed account in Fort Worth, and other confidential contracts
  • Creating a product based on analysis of security and/or counterintelligence data
  • Multiple posts that include but not limited to: Access control, citation writing, vehicle boots, timed alarm response, flight line aircraft checks, termination security, active shooter response, and intruder intervention
  • Responded to needs and identified opportunities for proactive engagement to perpetuate and help others perpetuate mission function and goals
  • Provided sound data to leaders to make informed, timely, evidenced-based decisions with cognizance of implications and impact

Project Manager

Aftermath Biohazard Services
01.2017 - 05.2018
  • Leadership role
  • Used well versed understanding of organizational policy and processes to carry out effective and efficient day-to-day operations and special projects; worked independently within a team and handled multiple priorities for several customers
  • Implemented best practices and processes to track progress of services and development of capabilities in terms of defined cost, schedule, and performance outcomes
  • Established and managed cost, schedule, and performance baselines for programs
  • Advised on requirements, programs, manpower, budget, or other aspect of managing the organization
  • Coordinated and implemented policy guidance as it relates to operations and/or strategic planning and implementation across the organization
  • Responded to needs and identifying opportunities for proactive engagement to perpetuate and help others perpetuate mission function and goals as well as maintaining inventory with several different vendors
  • Effectively evaluated assigned actions, drafted/reviewed responses, and synthesized necessary information to conduct household repairs as necessary

Infantry Sergeant, honorably discharged

US ARMY
11.2007 - 03.2012
  • Leadership role
  • Conducted counterintelligence or security inspections/investigations, security audits to resolve problems, and clarifying suspicious activities, and ensured compliance with security regulations
  • Planned and executed daily training
  • Creating a product based on analysis of security and/or counterintelligence data
  • Tactical experience in a combat zone
  • Coordinated and implemented policy guidance as it relates to operations and/or strategic planning and implementation across the organization
  • Used well versed understanding of organizational policy and processes to carry out effective and efficient day-to-day operations and special projects
  • Personally responsible for all subordinate performance, inventory, and general behavior
  • Managed inventory, more than $8.5 million worth of tactical communication equipment and weaponry
  • Provided sound data to leaders to make informed, timely, evidenced-based decisions with cognizance of implications and impact
  • Performed and evaluated combat tasks in a hostile environment

Education

B.S. Cyber Security & Information Assurance -

Western Governors University
05.2025

B.S. Computer & Information Sciences -

Tarleton State University
05.2020

Associates of Arts -

Hill College
05.2016

Skills

  • Help Desk Operations
  • Debugging
  • Peripheral Repair
  • Application Installations
  • Hardware Installation
  • Mobile Fleet Management

Websites

Certification

  • CompTIA IT Operations Specialist
  • CompTIA A+
  • CompTIA Network+
  • ITIL Foundation 4 certified

Certifications In Progress

  • CompTIA Security+
  • Technical: IPS/IDS systems, TCP/IP knowledge
  • Operating Systems: Windows 7 & 10, Mac OS X, Linux Ubuntu
  • Standard Skills: Microsoft Office Suite, MS Excel, MS Word, MS PowerPoint, MS Project

Timeline

IT Technician

GTS Technology Solutions
06.2023 - Current

Merchandising Service Associate-Plant Service

Lowes
04.2023 - 06.2023

Print Support Specialist

Ricoh, USA
04.2022 - 07.2022

Security Installation Technician

ADT Security
01.2021 - 06.2021

Delivery Driver

Door Dash
10.2020 - 01.2021

SMT&SA Technician

Northrop Grumman
03.2020 - 10.2020

Team Lead Security Advisor

Apex International
01.2019 - 06.2019

Armed Security Officer

Allied Universal Security
10.2018 - 01.2019

Project Manager

Aftermath Biohazard Services
01.2017 - 05.2018

Infantry Sergeant, honorably discharged

US ARMY
11.2007 - 03.2012

B.S. Cyber Security & Information Assurance -

Western Governors University

B.S. Computer & Information Sciences -

Tarleton State University

Associates of Arts -

Hill College

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Stephen Skodack