Stephen Slover
lubbock
Summary
Dynamic Operations Manager with a proven track record at Mike Johnson Fat Bear Lodge, excelling in project management and vendor negotiation. Spearheaded process improvements that enhanced customer satisfaction and reduced costs. Cultivated strong teams and implemented quality assurance practices, driving operational excellence and fostering lasting client relationships.
Overview
2
2
years of professional experience
Work History
Operations Manager
Mike Johnson Fat Bear Lodge
King Salmon
05.2023 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Developed key performance indicators to measure effectiveness of operational processes.
- Developed and implemented operational procedures to ensure quality standards are met.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed scheduling, training and inventory control.
- Planned delivery routing, team workflows, and promotional initiatives.
- Enforced federal, state, local and company rules for safety and operations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Skills
- Project management
- Vendor negotiation
- Inventory management
- Process improvement
- Quality assurance
- Customer service
Websites
Timeline
Operations Manager
Mike Johnson Fat Bear Lodge
05.2023 - Current
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