Stephen Smart
Melissa
Summary
Dynamic professional with a strong background in customer service at Lowe's and law enforcement as a Deputy Sheriff. Proven ability to build rapport and resolve conflicts effectively. Skilled in time management and proficient in operational protocols, enhancing efficiency and safety in high-pressure environments. Committed to fostering positive relationships and achieving organizational goals.
Overview
24
24
years of professional experience
Work History
Sales Associate
Lowe's
05.2024 - 12.2025
- Certified forklift, standup forklift, and order picker operator.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
Deputy Sheriff
Collin County Sheriff's Office
04.2002 - 03.2024
- Provided training and mentorship to new deputies on operational procedures.
- Trained new deputies in operational procedures and crisis response protocols.
- Implemented conflict resolution strategies to de-escalate potentially volatile situations.
- Developed operational protocols to enhance efficiency in inmate management processes.
- Monitored inmate behavior to identify potential risks and intervene accordingly.
- Prepared detailed reports on incidents, maintaining accurate documentation for legal purposes.
- Assisted in the transportation of inmates between facilities, ensuring their safety during transfers while maintaining strict adherence to all security protocols.
- Ensured accurate record-keeping through diligent documentation of daily activities, incident reports, and other required forms; maintaining strict adherence to established policies for data privacy and confidentiality.
- Efficiently processed new inmate admissions by completing necessary paperwork, conducting searches, and assigning appropriate housing assignments based on individual needs and risk assessments.
- Collaborated with fellow deputies and supervisors to maintain order within the facility and promptly address any conflicts or incidents that occurred.
- Supervised daily recreation activities for inmates to promote physical health, mental well-being, and constructive use of time while incarcerated.
- Maintained a safe and secure environment for inmates by conducting regular cell inspections and monitoring inmate activities.
- Reduced incidents of violence within the correctional facility by implementing conflict resolution strategies and promoting positive communication among inmates.
- Enhanced overall facility security by routinely examining perimeter fencing systems, surveillance cameras, and alarm systems to ensure all equipment was functioning properly.
- Achieved accurate inventory management through the consistent tracking of supplies such as clothing items, toiletries, bedding materials; ordering replacements as needed to maintain required stock levels.
- Supported court proceedings by providing detailed documentation of inmate behavior; facilitating communication between legal representatives, judges, and related parties involved in each case.
- Promoted a culture of respect within the facility by modeling professional behavior and treating all inmates fairly regardless of their personal background or circumstances.
- Enhanced staff training programs by developing comprehensive training materials focused on safety protocols, emergency response procedures, and effective communication techniques.
- Conducted thorough investigations into potential security breaches, ensuring a swift resolution to any issues that arose.
- Implemented crisis intervention strategies during critical incidents involving inmates or staff members to ensure the safety of all involved parties while resolving conflicts effectively.
- Established positive relationships with community organizations such as schools, religious institutions, and local businesses to facilitate successful reintegration efforts for released inmates into society.
- Participated in ongoing professional development opportunities to stay current on industry best practices, emerging security technologies, and relevant legal updates that may impact correctional deputy responsibilities.
- Resolved issues and disputes between inmates professionally and respectfully.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Monitored and confirmed compliance with safety standards and regulations.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular security checks to maintain safety and order within the institution.
- Collaborated with law enforcement agencies during investigations and emergencies.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Supervised 60 employees and performance of tasks and managed 1200 offenders.
Education
High School Diploma -
McKinney High School
McKinney, TXLaw Enforcement
Grayson College
Denison, TX12-2004
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Verbal/written communication
Timeline
Sales Associate
Lowe's
05.2024 - 12.2025
Deputy Sheriff
Collin County Sheriff's Office
04.2002 - 03.2024
High School Diploma -
McKinney High School
Law Enforcement
Grayson College