Stephen Smith
Bronson,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
AT&T Cellular World
03.2023 - Current
- Show exceptional customer service
- Keep the store clean and make sure shelves are stocked
- Prospect to get future business
- Build relationships to maintain and build store traffic
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Associate
Chiefland Dodge
10.2022 - 03.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Answered telephone and email inquiries from potential customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Prepared purchased vehicles and completed final delivery checks.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Associate
TCC Verizon Authorized Retailer
10.2020 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
Personal Training Manager
Crunch Fitness
02.2020 - 06.2020
- Over 8 personal trainers
- Build training programs
- Create meal plans and help clients train and attain results
- Train clients
- Sell training by building value in training programs
- Sales
Uber Driver/ Lyft Driver
Uber
09.2017 - 02.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Fitness Counselor
Baileys gym
11.2018 - 09.2019
- Help members sign up for a membership that fits their goals best
- Stock the fridge and count inventory
- Display great customer service and sales skills
- Keep track of guests and reach out to web leads to get new members
Personal Trainer
YouFit Gainesville
01.2017 - 10.2017
- Teach members specific skills to reach their fitness goals
- Schedule and perform fitness assessments to achieve department sales goals
- Educate members on strength training, cardiovascular training, diet, and nutrition
- Personal Training Director
LA Fitness
02.2016 - 11.2016
- Teach members specific skills to reach their fitness goals
- Schedule and perform fitness assessments to achieve department sales goals
- Educate members on strength training, cardiovascular training, diet, and nutrition
Floor Instructor
Gainesville Health & Fitness
09.2013 - 07.2014
- Assist members with achieving their fitness goals
- Instruct members regarding the objective of each workout
- Provide positive encouragement to members
- Train new employees
Education
High School Diploma -
Boca Raton Christian High School
Boca Raton, FL06.2011
Skills
- Problem-Solving Strengths
- Market Research
- Sales Expertise
- Product Merchandising and Distribution
- Inside and Outside Sales
- Onsite Product Demonstrations
- Product and Service Knowledge
- Staff Training
- Customer Retention Abilities
- Prospecting Skills
- Post-Sales Support
- Product Promotion
Certification
Certified Personal Trainer
CPR Certification
Timeline
Sales Representative
AT&T Cellular World
03.2023 - Current
Sales Associate
Chiefland Dodge
10.2022 - 03.2023
Sales Associate
TCC Verizon Authorized Retailer
10.2020 - 11.2021
Personal Training Manager
Crunch Fitness
02.2020 - 06.2020
Fitness Counselor
Baileys gym
11.2018 - 09.2019
Uber Driver/ Lyft Driver
Uber
09.2017 - 02.2020
Personal Trainer
YouFit Gainesville
01.2017 - 10.2017
LA Fitness
02.2016 - 11.2016
Floor Instructor
Gainesville Health & Fitness
09.2013 - 07.2014
High School Diploma -
Boca Raton Christian High School
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