Stephen Smith

As an Executive Chauffeur for Kansas City Transportation Group, I provided VIP transportation services to elite clients, including professional sports teams like the Kansas City Chiefs and Royals, Fortune 500 executives, and affluent individuals. Responsibilities included ensuring passenger safety, comfort, and privacy while delivering exceptional customer service tailored to each client's needs. Key duties included:

• Greeting passengers, assisting with luggage, and ensuring a comfortable experience.
• Adhering to traffic laws, defensive driving techniques, and maintaining vehicle cleanliness.
• Monitoring flight schedules for punctual pickups and utilizing GPS navigation for efficient routes.
• Serving as a personal assistant during trips and maintaining effective communication with dispatch.
• Transporting clients between various locations while providing recommendations on local amenities.
• Holding a Class E chauffeur license to ensure compliance with safety regulations.

As an Independent Contractor-Executive Chef for BNSF Railroad, I orchestrated 24 distinct events catering to various stakeholders, including management teams, engineers, and corporate clients like JB Hunt, Walmart, and other trucking companies. These events ranged from executive meetings to employee appreciation trips across the Western United States. Responsibilities encompassed:

• Event Planning and Execution: Conceptualized, planned, and managed all aspects of events, from menu creation and wine selection to logistics and budget management.
• Catering Management: Oversaw food preparation, ordering, and shipping logistics, ensuring compliance with safety regulations and sanitation standards.
• Team Leadership: Led a team in delivering exceptional service from setup to cleanup, including managing accommodations and meals for guests staying on the train.
• Budget Management: Maintained budgets for each event, optimizing resources to meet financial targets without compromising quality.
• Client Relationship Management: Collaborated with BNSF and client representatives to tailor events to their needs and preferences, ensuring high satisfaction levels.
• Travel Coordination: Arranged travel logistics, including flights and rental cars, for guests and team members across different locations.

As Owner and Executive Chef of Smitty's Restaurant in Chillicothe, Missouri, I oversaw all operational facets, from crafting diverse menus blending home-style, Italian, Latin American, Caribbean, Indigenous, Tex-Mex, and Greek Mediterranean cuisines to ensuring regulatory compliance and customer satisfaction. Key highlights include:

• Culinary Innovation: Developed and executed menus fusing diverse culinary influences, catering to varied palates.
• Operational Leadership: Managed staffing, finances, inventory, and vendor relations, ensuring seamless day-to-day operations.
• Marketing and Sales: Implemented effective strategies to boost restaurant sales and attract clientele.
• Quality Control: Established standards for food quality, customer service, and safety regulations.
• Financial Management: Analyzed financial reports, set budgets, and monitored cash flow for cost-effective operations.
• Staff Training and Management: Trained and supervised kitchen staff, conducted regular performance evaluations, and facilitated team development.
• Vendor Relations: Negotiated contracts, managed deliveries, and maintained relationships to secure best deals.
• Customer Experience: Prioritized personalized service, promptly addressing feedback and complaints to ensure satisfaction.
• Event Coordination: Planned and executed special events, including catering services and promotions, to enhance customer experience and increase sales.
• Sanitation and Compliance: Ensured adherence to health codes, sanitation standards, and legal regulations.

As a versatile professional in the hospitality industry, I've excelled in roles spanning from Waiter and Bartender to Front of House Manager. Notably, at Smitty's Restaurant, I orchestrated seamless dining experiences, managing diverse responsibilities:

• Customer Service Excellence: Greeted guests warmly, answered inquiries, and provided attentive service, ensuring customer satisfaction and repeat business.
• Efficient Operations: Managed all aspects of restaurant operations, from order taking and food service to cashier duties, event setup, and reservation management.
• Menu Expertise: Familiarized guests with daily specials, made recommendations, and upsold additional items, enhancing the dining experience and maximizing sales.
• Sanitation and Compliance: Maintained rigorous adherence to safety and sanitation regulations, safeguarding guest health and upholding industry standards.
• Team Leadership: Supervised and trained staff, facilitated smooth service flow, and fostered a positive work environment conducive to productivity and guest satisfaction.
• Bartending Proficiency: Crafted a variety of beverages, maintained inventory, and ensured bar area cleanliness, contributing to a well-rounded dining experience.

Dynamic and results-oriented General Manager with a proven track record in optimizing operations and driving business growth. Proficient in strategizing to enhance efficiency, reduce costs, and elevate customer satisfaction. Adept at overseeing daily business functions, including budgeting, staffing, inventory control, and sales. Skilled in fostering a positive work environment, developing vendor relationships, and ensuring compliance with regulations. Additionally, hands-on experience cooking on the line and actively supporting kitchen operations.

• Led operational enhancements to boost efficiency, cut costs, and enhance customer satisfaction.
• Managed full-scope daily operations, covering budgeting, staffing, inventory, and sales.
• Monitored finances to pinpoint cost-saving opportunities and revenue growth areas.
• Orchestrated training for policy compliance and maintained strong vendor relationships for competitive pricing.
• Directed product development and fostered a positive team environment, ensuring regulatory compliance.
• Actively participated in kitchen operations, including cooking on the line and providing support as needed.
• Addressed customer concerns promptly while maintaining service excellence.
• Implemented employee recognition initiatives and conducted performance reviews.
• Developed marketing strategies to elevate brand visibility and provided detailed performance reports.
• Assisted in recruitment and managed inventory while ensuring regulatory compliance.
• Supervised staff, provided guidance, and conducted performance evaluations to drive quality outcomes.

Peccable and proficient Butcher/Head Meat Cutter with a wealth of experience in meat processing and customer service. Adept at receiving and fulfilling customer orders with precision and expertise. Manages inventory and upholds strict sanitation standards to ensure product freshness and safety. Skilled in operating industry-grade equipment and training new employees in safety procedures. Provides exceptional customer service and stays updated with industry trends.

• Receives and processes customer orders for meat products, ensuring high-quality delivery.
• Organizes and maintains inventory of fresh, frozen, and cured meats for optimal availability.
• Upholds strict sanitation protocols to maintain health standards in work areas.
• Operates slicers, grinders, and other equipment safely to prepare cuts of meat.
• Trains new employees in proper safety procedures for handling meat products.
• Provides excellent customer service by addressing inquiries and assisting with special orders.
• Keeps up-to-date with industry trends to offer knowledgeable advice to customers.
• Ensures compliance with food safety regulations at all times, including strict USDA standards for aging beef.
• Maintains meticulous records of sales transactions, inventory levels, and USDA compliance requirements.
• Assists customers with special orders or requests for specific cuts of meat.
• Monitors temperature levels in refrigeration units to ensure product quality.
• Cuts meat efficiently by breaking down product into sub-primal and retail cuts.
• Rotates perishable products to prevent expiration and waste.
• Educates customers on meat choices, preparation methods, and the curing and smoking process.
• Trains new employees on cleanliness, customer engagement, and meat cutting techniques.
• Implements cost-saving strategies while maintaining quality standards.
• Ensures all meat products are properly labeled, stored, and rotated to maintain quality control.
• Proficient in sausage stuffing techniques and creating flavorful rubs for meat products.
• Additionally, proficient in roasting bones with vegetable scraps to make stock for the kitchen.

As an experienced leader in meat processing and customer service, I consistently deliver exceptional results while upholding the highest standards of professionalism and quality.