Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Stephen Smith

Nottingham,MD

Summary

Exceptional leadership talent.Technically-savvy with outstanding relationship building, training and presentation skills. Experienced and professional with strong leadership and relationship-building skills. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions.  Highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role with a growing team.

Overview

16
16
years of professional experience

Work History

Independent Contractor

Capital Messengers
04.2023 - Current
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

General Manager

Basta Pasta
10.2010 - 03.2023
  • Negotiated and finalized contracts with new and existing customers.
  • Ensured that each guest's experience was positive, memorable and consistent.
  • Maintained project quality with a hands-on management style.
  • Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the restaurant to the public.
  • Worked directly with Food and Liquor Representatives to achieve the highest quality of service.
  • Initiated rollout of new enterprise software solution for sales reporting.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Developed and rolled out new policies.
  • Incorporated suggested changes to layouts and promotions to drive sales.
  • Set project timelines and kept teams on task to complete milestones according to schedule.
  • Cultivated and strengthened lasting client relationships.
  • Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
  • Hired and trained multiple staff members.

Administrative Assistant

Medic Care Ambulance
10.2010 - 09.2012
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Supported program operations by preparing and updated documents, reports and spreadsheets.
  • Processed client rebate reconciliation, reporting and check requests.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered telephone inquiries from clients, vendors and the public.
  • Greeted customers and visitors in-person and via telephone calls.
  • Input all documents into the records management system.
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
  • Called patients to confirm scheduled appointments a day in advance.

Server

By The Docks Seafood Restaurant
01.2008 - 10.2010
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Maintained high standards of cleanliness and sanitation.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Stocked and maintained cleanliness of stations.
  • Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Developed and maintained positive working relationships with others to reach business goals.

Education

High School Diploma -

Kenwood High School Ib And Sports Science
Baltimore, MD
2006

Skills

  • Powerful negotiator
  • Team liaison
  • Strong verbal communication
  • Product testing
  • Self-motivated
  • Staff development
  • Extremely organized
  • Conflict resolution
  • Inspection reviews
  • Interpersonal and written communication
  • Team leadership
  • Professional Demeanor
  • Task Prioritization
  • Multitasking
  • Self Motivation

Additional Information

References upon request

Timeline

Independent Contractor

Capital Messengers
04.2023 - Current

General Manager

Basta Pasta
10.2010 - 03.2023

Administrative Assistant

Medic Care Ambulance
10.2010 - 09.2012

Server

By The Docks Seafood Restaurant
01.2008 - 10.2010

High School Diploma -

Kenwood High School Ib And Sports Science

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Stephen Smith