Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stephen Smith

Alexander,AR

Summary

Entrepreneurial professional offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.

Overview

19
19
years of professional experience

Work History

Chief Operating Officer

Trilogy fuels LLC
Little Rock , Arkansas
05.2024 - Current
  • Developed and implemented strategies to increase operational efficiency.
  • Analyzed financial data and identified areas of improvement for cost savings.
  • Monitored performance metrics to ensure quality standards are met.
  • Directed the daily operations of multiple departments across the organization.
  • Managed staff recruitment, training, and development processes.
  • Created annual budgets and monitored expenses against budget goals.
  • Reviewed policies and procedures to ensure compliance with applicable regulations.
  • Negotiated contracts with vendors and suppliers for goods or services.
  • Established key performance indicators for measuring success.
  • Maintained productive relationships and communication channels across organization.

Restaurant Manager

Yayas Eurobistro
Little Rock, Arkansas
01.2016 - 02.2020
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Managed accounts payable, accounts receivable and payroll.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Trained new employees to perform duties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Delegated work to staff, setting priorities and goals.

Operations Manager

Lowes Home Improvment
North Little Rock, AR
07.2005 - 06.2015
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Presented performance and productivity reports to supervisors.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Education

High School Diploma -

Sheridan High School
Sheridan, AR
05-2004

Associate of Arts -

Pulaski Technical College
North Little Rock, AR

Skills

  • Executive leadership and strategic planning
  • Strong customer relations and issues resolution
  • Business development and operational strategy
  • Real Estate acquisitions and development
  • Outstanding follow-up and communication skills
  • Proficient in Operational standards

Affiliations

  • French bulldog lover and Breeder
  • Lover of all things sports and business
  • Wine sommelier
  • Care provider for family

Timeline

Chief Operating Officer

Trilogy fuels LLC
05.2024 - Current

Restaurant Manager

Yayas Eurobistro
01.2016 - 02.2020

Operations Manager

Lowes Home Improvment
07.2005 - 06.2015

High School Diploma -

Sheridan High School

Associate of Arts -

Pulaski Technical College

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Stephen Smith