Stephen Smith
Hattiesburg,MS
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Front Desk
TrustCare Health
06.2023 - Current
- Efficiently manage the front desk operations at a local Urgent Care, serving as the primary point of contact for patients. Responsibilities include patient registration, insurance processing, appointment management, and maintaining organized records to ensure smooth patient flow and a positive experience.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Medicare Customer Service Representative
MAXIMUS FEDERAL SERVICE
06.2021 - 04.2023
- Assist with beneficiary transition into Medicare enrollment and reference material delivery
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
Debris Monitor
Tetra Tech
09.2020 - 03.2021
- Developed comprehensive project plans, outlining key tasks and milestones for timely debris removal efforts.
- Managed debris removal projects by coordinating with local authorities and contractors.
- Optimized resource allocation based on changing project requirements, contributing to seamless execution across multiple locations simultaneously.
Corporate Trainer/Internal Support
General Dynamics Information Technology
12.2013 - 06.2018
- Handle high priority customer service calls and issues up to 65-75 calls per day.
- Provide excellent customer service and troubleshoot technical difficulties.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Provide detailed information to all senior management concerning software and customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Produce Lead
Winn Dixie Corporation
08.2013 - 11.2013
- Customer service
- Ordering, distribution, and packaging of produce daily.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Familiar with 5S and lean manufacturing.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted with weekly inventory counts.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
Overnight Stocking Associate
Walmart
06.2009 - 08.2012
- Loading and unloading distribution vehicles on a strict time basis
- Reading and implementing plan-grams.
- Stock replenishment ordering system.
- Time management.
- Communicating with upper management.
- Distributing products correctly in a timely manner
- Helping consumers with purchase of products ensuring repeat business
Termite/Pest Technician
Cook's Pest Control
04.2005 - 05.2009
- Customer service representative, sales and technician.
- Installation of Sentricon system on customer property.
- Provided annual and monthly services for customers and collected payments.
- Vast knowledge of chemical operation and safety protocol
- Informed clients about potential health risks associated with various pests while recommending appropriate preventative measures.
- Evaluated new products in the field to determine their effectiveness against specific pests while ensuring minimal environmental impact from pesticide use practices.
- Continuously updated knowledge on pest biology, behavior, and control measures through ongoing professional development opportunities.
- Increased client retention with exceptional customer service and follow-up appointments for ongoing pest management.
- Ensured compliance with federal, state, and local regulations governing the application of pesticides in residential and commercial settings.
- Developed strong relationships with customers by establishing trust through transparent communication regarding treatment expectations and results achieved over time.
Education
Associate's degree -
Pearl River Community College
01.2011
Skills
- Direct Support
- Proficient in Microsoft Outlook
- Advanced Excel proficiency
- 5S methodology implementation
- SharePoint collaboration tools
- Organizational skills
- Problem resolution
Timeline
Front Desk
TrustCare Health
06.2023 - Current
Medicare Customer Service Representative
MAXIMUS FEDERAL SERVICE
06.2021 - 04.2023
Debris Monitor
Tetra Tech
09.2020 - 03.2021
Corporate Trainer/Internal Support
General Dynamics Information Technology
12.2013 - 06.2018
Produce Lead
Winn Dixie Corporation
08.2013 - 11.2013
Overnight Stocking Associate
Walmart
06.2009 - 08.2012
Termite/Pest Technician
Cook's Pest Control
04.2005 - 05.2009
Associate's degree -
Pearl River Community College
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