Stephen Sorrells
Forrest City,AR
Summary
Knowledgeable Pest Control Technician with solid background in pest control solutions and customer service. Proven track record of effectively identifying and addressing pest issues while ensuring client satisfaction. Demonstrated expertise in safe chemical application and problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Machine Operator
Eakas Arkansas
Forrest City, AR
04.2025 - 03.2026
- Operated machinery to meet production targets and maintain quality standards.
- Conducted routine maintenance checks to ensure optimal machine performance.
- Trained new operators on equipment usage and safety protocols.
- Implemented process improvements that enhanced workflow efficiency.
- Collaborated with team members to troubleshoot and resolve operational issues.
- Maintained accurate records of production metrics and machine performance data.
- Ensured compliance with safety regulations and company policies throughout operations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Pest Control Technician
Terminix-Rentokil
Forrest City, AR
02.2023 - 09.2023
- Conducted thorough inspections to identify pest infestations and recommend appropriate treatment plans.
- Applied pesticides and other control measures safely and effectively according to regulatory standards.
- Educated clients on pest prevention techniques and maintenance practices to reduce future infestations.
- Trained new technicians on equipment usage, safety protocols, and best pest management practices.
- Managed service schedules to ensure timely responses and high levels of customer satisfaction.
- Collaborated with team members to develop innovative solutions for complex pest problems in diverse environments.
- Monitored treatment effectiveness, adjusting strategies as needed for optimal results in pest control operations.
- Maintained compliance with local, state, and federal regulations regarding pesticide application and safety procedures.
Service Associate
Lowe's Home Improvement
Searcy, AR
11.2021 - 02.2022
- Assisted customers with product selection and provided expert advice on home improvement projects.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Maintained organized displays and inventory levels to enhance shopping experience.
- Collaborated with team members to streamline product restocking procedures and improve workflow efficiency.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Educated customers on product features, benefits, and proper usage techniques to maximize value.
- Conducted daily inventory checks, identifying discrepancies and coordinating with management for resolution.
- Supported merchandising efforts by implementing promotional signage and maintaining visual standards throughout the store.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
U-Haul Neighborhood Dealership
Forrest City, AR
01.2010 - 05.2020
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Managed rental transactions using proprietary software, ensuring accuracy and compliance.
- Assisted customers with equipment selection and usage, enhancing rental experience.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
Education
High School Diploma -
East Arkansas Community College
Forrest City, ARSkills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Workplace safety
- Teamwork and collaboration
- Machine maintenance
- Machinery cleaning
- Basic math
- Production monitoring
- Start up procedures
- Equipment inspection
- Problem-solving
- Machinery operation
- Assembly and production
- Dependable and reliable
- Pest removal
- Chemicals handling
- Valid Arkansas driver's license
- Clean driving record
- Pest management techniques
- Preventative measures
- Rodent control
- Property inspection
- Data entry
- Service sales
- Future pest prevention
- Wildlife trapping
- Bed bug treatments
- Termite treatment
- Public health awareness
- Reporting and documentation
- Dedicated and driven
- Multitasking
- Problem-solving abilities
- Active listening
- Team collaboration
- Computer skills
- Customer service
- Friendly, positive attitude
Certification
Pest Control License
Timeline
Machine Operator
Eakas Arkansas
04.2025 - 03.2026
Pest Control Technician
Terminix-Rentokil
02.2023 - 09.2023
Service Associate
Lowe's Home Improvement
11.2021 - 02.2022
Customer Service Representative
U-Haul Neighborhood Dealership
01.2010 - 05.2020
High School Diploma -
East Arkansas Community College