Competent and driven Quality Assurance Specialist with 10 years of experience in property management. Proven record of quality leadership in all facets of production, team performance and fulfillment or delivery. Strategic in planning, implementing and improving processes and standards which generate opportunities for sustainable company growth.
• Oversee maintenance team during the lease-up phase of a property, coordinating their activities and ensuring timely completion of tasks.
• Develop and execute maintenance schedules and plans to ensure that units are ready for occupancy within established timelines.
• Conduct regular inspections to identify maintenance needs, ensuring units meet quality standards.
• Coordinate and perform repairs, maintenance, and improvements on vacant and occupied units, addressing issues promptly and efficiently.
•Manage relationships with external vendors and contractors for specialized maintenance tasks, ensuring quality work within budgetary constraints.
• Maintain accurate records of maintenance activities, prepare reports on maintenance status and document completed work.
• Train and supervise Maintenance Staff, providing guidance, support, and coaching to ensure their proficiency and effectiveness in carrying out tasks.
• Oversee the maintenance and repair activities across multiple sites.
• Manage relationships with external contractors and suppliers when outsourcing maintenance projects.
• Oversee all vendor contract set up.
• Assist in budget planning, report financials, month end reports, and daily re-cap to ownership.
• Direct report for construction and contractors for full renovation of 240 unit property.
• Train team members on all HVAC and CPO duties.
• interact and clearly communicate with tenants to address maintenance concerns, coordinate repair schedules, and ensure tenant satisfaction.
• Perform routine maintenance tasks, repairs, and upkeep of residential property, including electrical, HVAC, plumbing, appliances, and structural components.
• Respond to emergency maintenance requests, such as leaks, power outages, or other urgent issues, and take appropriate action to resolve them.
• Manage inventory of maintenance supplies, tools, and equipment, ensuring availability and proper maintenance of tools.
• Clean and maintain outdoor spaces, such as parking lots, sidewalks, pathways and common areas, ensuring they are clean, safe and presentable.
• Oversee the maintenance and operation of swimming pool ensuring it meets health and safety standards.
• Maintain accurate records or water tests, maintenance activities, chemical usage, and equipment inspections for compliance and reporting purposes.