Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stephen Speir

Stephen Speir

Houston,TX

Summary

Competent and driven Quality Assurance Specialist with 10 years of experience in property management. Proven record of quality leadership in all facets of production, team performance and fulfillment or delivery. Strategic in planning, implementing and improving processes and standards which generate opportunities for sustainable company growth.

Overview

10
10
years of professional experience

Work History

Quality Assurance Specialist

The Hanover Company
Houston, TX
01.2022 - 01.2024
  • Conduct thorough inspections and assessments of properties to ensure compliance with regulations, safety standards and quality benchmarks.
  • Identify and address property-related issues promptly, implementing corrective measures to maintain or improve quality standards.
  • Oversee the project acceptance process for new construction consisting of interiors, exteriors, landscape, and all supporting infrastructure.
  • Collaborate with Property Managers, Project Executives, Maintenance teams and stakeholders to communicate any deficit findings, coordinate necessary actions and provide guidance on quality improvement strategies.
  • Use property management software and tools to streamline assessments, track data, and generate reports effectively
  • Ensure properties meet all relevant legal and regulatory requirements, staying updated on changes in property laws and codes.
  • Review and recommend change orders for project specifications, blueprints and plans. Ensure documents and budgets are amended as needed to reflect changes to project specifications.
  • Continuously refine quality assurance processes to enhance efficiency, accuracy and overall property management practices.
  • Actively participated in final tier of hiring process for selecting maintenance team members. Developed and executed comprehensive training programs, ensuring team proficiency in property maintenance protocols for new hires. Contributed to the formulation of maintenance schedules, task allocation and resource utilization.

Maintenance Supervisor

The Hanover Company
Atlanta, GA
07.2017 - 01.2022

• Oversee maintenance team during the lease-up phase of a property, coordinating their activities and ensuring timely completion of tasks.
• Develop and execute maintenance schedules and plans to ensure that units are ready for occupancy within established timelines.
• Conduct regular inspections to identify maintenance needs, ensuring units meet quality standards.
• Coordinate and perform repairs, maintenance, and improvements on vacant and occupied units, addressing issues promptly and efficiently.
•Manage relationships with external vendors and contractors for specialized maintenance tasks, ensuring quality work within budgetary constraints.
• Maintain accurate records of maintenance activities, prepare reports on maintenance status and document completed work.
• Train and supervise Maintenance Staff, providing guidance, support, and coaching to ensure their proficiency and effectiveness in carrying out tasks.

Maintenance Supervisor

Village Green Holding
Atlanta, GA
11.2016 - 07.2017

• Oversee the maintenance and repair activities across multiple sites.
• Manage relationships with external contractors and suppliers when outsourcing maintenance projects.
• Oversee all vendor contract set up.
• Assist in budget planning, report financials, month end reports, and daily re-cap to ownership.
• Direct report for construction and contractors for full renovation of 240 unit property.
• Train team members on all HVAC and CPO duties.
• interact and clearly communicate with tenants to address maintenance concerns, coordinate repair schedules, and ensure tenant satisfaction.

Maintenance Technician

Post Properties
Atlanta, GA
03.2014 - 11.2016

• Perform routine maintenance tasks, repairs, and upkeep of residential property, including electrical, HVAC, plumbing, appliances, and structural components.
• Respond to emergency maintenance requests, such as leaks, power outages, or other urgent issues, and take appropriate action to resolve them.
• Manage inventory of maintenance supplies, tools, and equipment, ensuring availability and proper maintenance of tools.
• Clean and maintain outdoor spaces, such as parking lots, sidewalks, pathways and common areas, ensuring they are clean, safe and presentable.
• Oversee the maintenance and operation of swimming pool ensuring it meets health and safety standards.
• Maintain accurate records or water tests, maintenance activities, chemical usage, and equipment inspections for compliance and reporting purposes.

Education

Psychology

Kennesaw State University
Kennesaw, GA

Skills

  • Detail Oriented
  • Risk Management
  • Data Analysis
  • Documentation and Reporting
  • CPO Certified
  • EPA Certified
  • Analytical and Critical Thinking
  • Bluebeam Software Proficiency
  • PlanGrid Software Proficiency
  • Organization and Time Management
  • Supervision and Leadership
  • Customer Service
  • Communication
  • Verbal Communication

Timeline

Quality Assurance Specialist

The Hanover Company
01.2022 - 01.2024

Maintenance Supervisor

The Hanover Company
07.2017 - 01.2022

Maintenance Supervisor

Village Green Holding
11.2016 - 07.2017

Maintenance Technician

Post Properties
03.2014 - 11.2016

Psychology

Kennesaw State University
Stephen Speir