Stephen Spence
Asheville,NC
Summary
Achievements include growing customer base and increasing revenue with strategic methods. Knowledgeable about industrial automation components and proficient in adapting to new information and offerings.
Overview
13
13
years of professional experience
Work History
National Account Manager
Brevetti Stendalto USA
Charlotte, NC
09.2020 - 01.2024
- Built sales forecasts and schedules to reflect desired productivity targets.
- Connected with current customers to assess satisfaction, determine needs, and offer new services.
- Monitored trends in customer industries and marketplaces to shape sales methods.
- Boosted profit opportunities, generating new accounts and successfully managing existing customer base to meet advertising needs.
- Re-engaged lapsed accounts to establish relationships and promote products.
- Provided timely customer service resolution for all escalated issues from national accounts.
- Developed and implemented strategic plans to grow national accounts.
- Conducted market research to identify potential customers and new business opportunities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Grew brand awareness by increasing market penetration with customer-focused approaches.
- Participated in trade shows and conventions representing the company's products and services to prospective clients.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Created sales forecasts, tracked performance metrics, and identified opportunities for growth.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Pro-actively identified and solved complex problems impacting sales and business direction.
Manufacturer's Representative
Engineered Components
Asheville, NC
06.2017 - 09.2020
- Resolved any issues that arose between customers and manufacturers in a timely manner.
- Developed and maintained relationships with vendors, suppliers, and customers.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
- Identified potential new markets and opportunities for product lines.
- Attended sales department and company-wide meetings to stay current on latest objectives and sales performance.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Networked to build client base and promote products to new and existing clients.
- Monitored competitor activity in order to stay ahead of the competition.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Stayed on top of changes in company offerings and policies by remaining in frequent contact with service, inventory management and technical personnel.
- Tracked timelines for project completion, compiling and analyzing data on materials and labor demand to forecast needs for company to place orders and hire staff.
- Added new clientele to account base, using prospecting, market research and face-to-face networking to generate attention for company.
- Created detailed reports on sales performance metrics for management review.
- Participated in strategic planning meetings to discuss business objectives.
- Maintained a high level of product knowledge through ongoing training sessions.
- Provided technical support to customers regarding product selection and installation.
- Analyzed sales data to identify areas of improvement and develop strategies for increasing sales volume.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Represented manufacturer at trade shows, building brand recognition, establishing contacts and identifying potential service partners.
- Resolved customer issues and offered continual support throughout sales, delivery and installation processes.
- Consulted with customers to evaluate needs, build perception of value and develop personalized quotes for product and service costs.
- Cross-sold additional products and services to purchasing customers.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Prepared accurate forecasts based on historical data from previous years' sales figures.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
Carpenter
Verona Designs LLC
Wake Forest, NC
06.2011 - 06.2017
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
- Installed building windows, trim and cabinetry alone or with assistants to meet job deadlines.
- Calculated material costs for projects based on labor estimates provided by clients.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Took accurate measurements to calculate size and amount of materials needed for project completion.
- Laid out flooring patterns according to design templates or customer specifications.
- Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
- Positioned and installed floor joists, trusses and rafters.
- Installed windows, flooring, or trim using hand or power tools.
- Installed cabinets, base cabinets and crown molding.
- Shaped or cut materials to proper measurements using hand tools, machines or power saws.
- Installed interior trim work such as baseboards and moldings around windows and doors.
- Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
- Repaired or replaced damaged structures or components.
- Repaired or replaced damaged or defective parts using power tools and equipment.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Fabricated staircases, doors, window frames and other wooden components for buildings.
- Studied blueprints or building plans to prepare layout and materials required.
- Fitted door locksets, deadbolts and other hardware on doors according to manufacturer's instructions.
- Performed various carpentry duties, including both rough and finish carpentry.
- Read blueprints, schematics and drawings to determine layout requirements.
- Worked independently on projects and tasks within carpentry team.
- Built jigs and fixtures to assist in the production of parts.
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Anchored and braced forms to complete precise joining.
- Measured, cut, and installed staircase spindles.
Education
Bachelor of Arts - English Literature
University of North Carolina At Greensboro
Greensboro, NC05-2002
Skills
- Solution Selling
- Business Growth and Retention
- Sales Pipeline Management
- Client Relationship Building
- Progress Reporting
- Cold Calling Strength
Timeline
National Account Manager
Brevetti Stendalto USA
09.2020 - 01.2024
Manufacturer's Representative
Engineered Components
06.2017 - 09.2020
Carpenter
Verona Designs LLC
06.2011 - 06.2017
Bachelor of Arts - English Literature
University of North Carolina At Greensboro
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